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  1. Coinmetro Help Centre
  2. Coinmetro FAQs

Coinmetro FAQs

Answers to the most Frequently Asked Questions from customers

XCM, Earn and Staking FAQs

  • Where is my sign-up bonus?
  • Why is my XCM MARs bonus percentage different?
  • What can I do if I forgot to sign up using an affiliate link?

Transactions and Fees FAQs

  • What are the fees on Coinmetro?
  • What are the deposit times for Coinmetro's listed assets?
  • What are the withdrawal times for Coinmetro's listed assets?
  • Why are my funds unavailable?
  • Where can I find the status of my deposit?
  • Where can I find the status of my withdrawal?
See all 13 articles

Compliance and KYC FAQs

  • How long does Profile Verification take?
  • Why have I been asked to resubmit my documents for Profile Verification?
  • Why have I been asked to submit a Proof of Address document?
  • Which countries are not supported by Coinmetro?
  • Why has access to my account been suspended?
  • What happens to my personal data upon account closure?
See all 7 articles

Crypto and Trading Platforms FAQs

  • Why can't I sell XCM?
  • What platforms and tools does Coinmetro offer?
  • Which cryptocurrencies are listed on Coinmetro?
  • Why is the Swap Widget disabled?
  • How long does it take for a limit order to fill?
  • Can I exchange fiat-to-fiat on Coinmetro?
See all 11 articles

Account Settings FAQs

  • How can I close my Coinmetro account?
  • How can I change my preferred currency?

Support FAQs

  • How can I contact Coinmetro?
  • Does Coinmetro offer telephone support?
  • Can I ask Customer Support for advice on my taxes?
  • Is Coinmetro hiring?

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