When it comes to depositing and withdrawing cryptocurrencies, it is vital to ensure this is sent on the correct network. For example, all ERC-20 tokens must be sent on the Ethereum network, it is important that you please ensure you carefully read the pop-up message (pictured below) before making a deposit using the ERC-20 method.
Please note that we do not support deposits via the Binance Smart Chain or OMNI - depositing tokens on either of these will result in the permanent loss of your funds, and we may not be able to recover your funds once they are lost.
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