Where is my AUD deposit?

If you have deposited AUD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following:

• Make sure that all details were entered correctly on the deposit form and that the correct details were provided to your bank. If any details are incorrect, please contact Support.

• Please check your emails. As Coinmetro is a licensed and regulated exchange, sometimes we may reach out to you by email for some additional information on the transaction.

• Make sure the name on your Coinmetro account matches the name on your bank account. Deposits from third parties will be returned at your expense. 

• Make sure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

• Make sure the transaction was successful with your bank. Your bank may have rejected the transaction without your knowledge.

• Make sure your Coinmetro account is fully verified. You can check the status of your verification here. 

• Please allow at least five full business days for your deposit to arrive. If your funds have not arrived after this timeframe, please contact Support with the following details:
  • Currency and amount of deposit
  • Date/time the deposit was made
  • Method of deposit
  • A proof of payment document (a bank statement of transfer receipt) containing the following information:

    • Your name, IBAN and SWIFT code

    • Coinmetro’s IBAN and SWIFT code

    • The date and amount of the transfer

    • Your compulsory reference number.

• Please make sure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delay. If you have forgotten to attach your Compulsory Reference, please email our customer support team at hello@coinmetro.com as soon as possible to inform them of this, and provide them with the information listed above.

If you have carefully checked all of the above and you are still having issues with your deposit, please contact our 24/7 live Customer Support team.