As a regulated and licensed financial institution, we take our responsibility to comply with Anti-Money Laundering laws and regulations very seriously. To ensure that we are meeting these requirements, we now require all users to complete a personal questionnaire that will capture information about your usage of our platform.
When verifying your account, you will now be asked to provide the following information:
- Background information, such as your ethnicity and residence
- Employment status and occupation
- Monthly/yearly earnings
- Expected activity on Coinmetro
- The owner of the account.
This information is crucial for us to collect so that we can continue to offer you a safe and enjoyable experience when using our platform.
If you are an existing user and have not yet completed the questionnaire, please be aware that your account may become limited until you do so. Once the questionnaire is completed, your account will be enabled again. For new users, completing the questionnaire is a required step before deposits, trading, and withdrawals can be enabled for your account.
We understand that this may cause some inconvenience, but we pride ourselves on being a compliant, regulated, and secure cryptocurrency exchange. The safety and security of your funds is our top priority. Thank you for your cooperation in helping us maintain a safe and transparent platform for all users.