Why You Need to Complete a Personal Questionnaire

Your Information Helps Keep the Platform Safe, Secure, and Compliant

As a licensed and regulated crypto exchange, Coinmetro is required to follow global Anti-Money Laundering (AML) laws. To continue offering you a secure and seamless trading experience, we ask all users to complete a short personal questionnaire as part of our Know Your Customer (KYC) process.

Whether you’re new to Coinmetro or an existing customer, here’s why this step is essential—and how it benefits you.

🔒 Why We Ask for a Personal Questionnaire

The personal questionnaire helps us:

• Meet international AML and KYC regulations

• Understand how you plan to use your account

• Keep Coinmetro safe from fraud, money laundering, and misuse

This is a standard requirement for regulated financial platforms and supports your right to trade in a secure environment.

🧾 What Information Is Collected?

When completing the questionnaire, you’ll be asked about:

• Your background (residence and ethnicity)

• Employment status and occupation

• Your income level (monthly or yearly)

• Your expected activity on the platform (deposits, trading, withdrawals)

• Who owns the account (you or someone else).

This helps us ensure the platform is used responsibly and legally.

🚫 What Happens If I Don’t Complete It?

• New users: You won’t be able to deposit, trade, or withdraw until the questionnaire is completed.

• Existing users: Your account may be temporarily limited until the questionnaire is submitted.

Once you complete the questionnaire, all account features will be re-enabled.

✅ How Does This Benefit You?

While it may seem like a small extra step, completing the questionnaire helps us:

• Keep your funds and data protected

• Prevent fraud and suspicious activity

• Stay compliant with global financial standards

• Build trust in the crypto space.

Your cooperation allows us to provide a safe, transparent, and fully regulated trading experience.

🚀 Ready to Complete the Questionnaire?

Just log in to your Coinmetro account and follow the prompts to fill out the form. It only takes a few minutes!

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FAQs

👤 Is this mandatory for all users?

Yes. All Coinmetro users must complete the questionnaire to access full account features.

🔒 Is my information safe?

Absolutely. Your data is protected with top-tier security and encryption. We never share it without your consent.

❓ Why do you need to know my income or background?

This helps us detect unusual or suspicious activity, in line with AML regulations.

❌ What if I made a mistake? Can I update my answers later?

Yes, you can reach out to our support team to help update your information.