Why has access to my account been suspended?

If you are receiving the message "Access to your account has been suspended" when trying to log into your account, and you do not have two Coinmetro accounts, this means that we are unfortunately unable to provide our services to you.

Why has my account been suspended?

Please note there are a variety of reasons we may not be able to provide our services.

Due to standards in the financial industry, we do not disclose the specific reason for account closure; however, you can review Coinmetro's Terms of Use for common situations.

Duplicate Account

If you have created more than one Coinmetro account, please try to log in with your other credentials. Your account may have been suspended because you already have one active and verified Coinmetro account.

It is against the Coinmetro Terms of Use to create more than one personal Coinmetro account.