Should you reside in the United States, and you are looking to make a deposit in USD with either the ACH deposit method or Wire transfer (domestic wire), please note that the first time you go to deposit or withdraw US dollars from your Coinmetro account, there is a little further verification that is required from our banking partner.
Firstly, ensure that you have completed your Coinmetro Profile Verification. A verified account is required to deposit both fiat and crypto into your Coinmetro account. For fiat deposits, you will also need to save your address in the system.
Requirements for USD ACH or Wire deposits:
✔️ Identity Verification
✔️ Address Verification
✔️ Phone Verification
✔️ US Social Security Number
As soon as your profile is verified, the USD deposit methods will be available in the deposit menu from the Dashboard.
For your first USD deposit or withdrawal, you will need to provide your Social Security Number (SSN) inside the deposit panel. Our USD banking partner Prime Trust will process your request.
Due to changes in the list of services provided by our US banking partner, we are facing temporary issues with bank transfers in the Texas region. For more information on this, please click here.
Should you reside in Texas, please note that the following deposit and withdrawal methods are still available to you:
- USD deposits via credit or debit card
- All crypto deposits and withdrawals
- Trading on Exchange, Margin, or Staking.
Our team is working hard to resolve this situation as soon as possible, and we apologize for any inconvenience caused by this in the meantime.
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