Firstly, you'll need to head over to your Coinmetro Dashboard. Then, click on either "Deposit" or "Add Cash" depending on which version of Coinmetro you are using:
On Desktop or Browser
On the Mobile App
Then, from the dropdown menu, select the USD - US Dollar (International Wire) option.
The first time that you go to deposit USD, you will need to carefully read and confirm that you have read, understand, and agree to the Prime Trust Account Terms. It is important that you carefully read these before making your deposit.
Please note that the verification for your first USD deposit may take up to 5 working days to be approved due to additional checks from our US banking partner. You will receive an email once this has been completed.
Once the verification with our US banking partner has been completed, you can head back to the deposit form. There you will not be asked to provide your IBAN; however, you will see a Compulsory Reference in addition to Coinmetro's bank details.
You will need to then send us your funds from your bank account with your full name and ensure you include your compulsory reference entered in the reference/description field when making the transfer. It is COMPULSORY to input your reference.
Ensure to use the bank details provided for Coinmetro as shown on the USD International Wire deposit form, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.
How long does it take?
For USD SWIFT deposits, it usually takes around 2-5 business days for your funds to arrive. We kindly ask you to please allow 5 full working days for the funds to arrive in your Coinmetro account. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank. To ensure your USD SWIFT deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.
What are the fees?
Coinmetro charges a flat fee of 50 USD for a USD International Wire deposit. However, we advise you to confirm with your bank about any charges on their end.
What if my funds haven't arrived within the specified timeframe?
If your funds haven’t arrived after the above-indicated working days, please let us know and provide us with a proof of payment document that shows the following details:
Your sending account details and account name
The date of transfer, amount, and currency
The bank details where funds were sent
The MT103 document (you may need to request this from your bank).
This information will allow us to double-check with our Finance team and banking partner.
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