Typically, if your card transaction is unsuccessful, it will be due to one of the common reasons below:
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the name on your card does not match the name on your Coinmetro account
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the transaction was declined by your bank. You'll need to contact your bank to clarify this
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the card is not valid for e-commerce, cryptocurrency, or foreign transactions
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the card is not enrolled for 3D Secure transactions
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there are insufficient funds on the card, or you've exceeded a card limit
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you entered the wrong 3D Secure password
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you entered the wrong CVC code or expiry date
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the card is expired
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the card is pre-paid
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a repeated amount of small transactions have been sent from the card
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the deposit amount is more than 5,000 EUR/GBP/USD.
If you have checked all of the above and your bank has confirmed that the transaction was successful on their side, please contact our customer support team for more information.
Comments
1 comment
Very frustrating. If you want me to talk to the bank your system should say so instead of directing me to this foolish exercise
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