Where can I find the status of my withdrawal?

You can check on the status of a withdrawal from your Coinmetro Wallet.

Then, from your Wallet, click on 'Transactions', find the relevant transaction, and click on it. You will find the status of the transaction on the upper right-hand side of the dialog box.

Once the withdrawal shows as 'Sent', the funds will be deducted from your Wallet Balances. If you have requested a withdrawal to a new destination, please ensure that you have confirmed this via email. Please check your Inbox (and Junk/Spam folders) for an email titled "Confirm Your New Withdrawal Destination", and click on 'Confirm'.

Explorers for Cryptocurrency Transactions

If you have withdrawn a cryptocurrency asset from your account, and the transaction shows as sent but has not yet reached your external wallet, you can check the status of the transaction on the asset's block explorer.

Please note that Coinmetro does not have any control over the network's processing time.

FAQ

How long does it take?

For a full list of the estimated withdrawal times for Coinmetro's listed assets, please see the following Help Center Article: Estimated Withdrawal Times