How can I change or recover my password?

How to Change Your Password

If you would like to change your Coinmetro account password, you can do so from your Account Settings. Please note that password changes can currently only be done using the web browser version of Coinmetro on either a desktop or mobile device.

1. Click on your user avatar on the left sidebar menu on your Coinmetro Dashboard.

   

2. From here, click on the Security tab and scroll down until you see Change Password.

   
3. Enter your old password, followed by your new one, and click 'Change Password'.

If you have 2-Factor Authentication enabled for Password Change, you'll need to enter your 6-digit code to confirm the change.

How to Reset Your Password

Should you have forgotten your password, or if you are experiencing issues with your login credentials, please try the password recovery tool on the Login screen.

You will find it under the Email and Password fields. Please select 'Forgot password?'.

You will then be required to enter the email address associated with your Coinmetro account and complete the reCAPTCHA. Select 'Send Email', then please follow the instructions provided in the email to reset your password.

Should you have any questions, or you still experience issues with the login, please feel free to contact our 24/7 live chat support, or email us at hello@coinmetro.com.