How can I contact Coinmetro?

The Coinmetro Help Center

By far and away the best way to get help is to look into our ever-growing database of articles. Topics range from Getting Started to Trading Platforms, Education, and much more!

On a Browser/Desktop

Simply head to the bottom of any Coinmetro page (excluding Exchange, Margin, and Copy Trading), and select 'Help Center' underneath the Support section. Now, search for your issue and you may find your answer in one of our Help Center articles.

On the Mobile App

From the Home screen, tap on the Menu (the 3 lines) icon at the top left of the screen. From here, tap on Help Center.

Our 24/7 Live Customer Support Team

You can also contact our amazing live Customer Support team—they are here for you 24 hours a day, 7 days a week! You can contact our Customer Support team in a few different ways depending on if you are logged into your account or not:

Contacting us on a Desktop or Browser

Logged out

From the Coinmetro homepage, click on the purple chat icon in the bottom-right corner of your screen. You don't need to be logged into an account to start a chat with this method.

Logged in

if you're logged into your account, from your Coinmetro Dashboard, click on your profile icon (your initials) in the top-right corner. Then, from the dropdown menu click on "Support & FAQ". From here you can start a chat with one of our Customer Support Specialists.

Contacting us on the Mobile app

From the Home screen, tap on the Menu icon at the top of the screen. From here, tap on Contact Support.