If you have received an email from us requesting that you re-upload your selfie, it means that unfortunately, the selfie you submitted was not accepted by our compliance team. You should have received an email from us explaining the specific reason why the selfie was not acceptable.
When submitting your selfie for the profile verification process, it is important to ensure that the following requirements are met:
- The selfie is clear, unblurred, and in color.
- The selfie has not been scanned, recaptured, or modified in any way.
- There are no third parties visible in your selfie or liveness reel.
- Your shoulders are visible in the selfie.
- The photo is taken in good lighting, and no shadows are present.
By meeting these requirements, we will be able to process your application faster and more smoothly.
These measures are necessary to ensure the safety and security of our platform and its users. Thank you for your cooperation in helping us maintain a secure and compliant platform for everyone.