Where is my EUR deposit?

If you have deposited EUR and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following:

For All EUR Deposits

• Please check your emails. As Coinmetro is a licensed and regulated exchange, sometimes our team will reach out to you for additional verification checks before processing your deposit.

• Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

• Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact support.

• Please ensure that the transaction was successful with your bank. Your funds may not have arrived because your bank may have rejected the transaction without your knowledge.

• Please ensure the name on your Coinmetro account matches the name on your bank account. Coinmetro does not allow deposits from third parties and this will be returned to you at your expense.

• Ensure that your account is fully verified. You can check the status of your verification here.

For EUR SEPA Deposits

• Unless depositing via Instant SEPA, we kindly ask that you allow two full business days for your deposit to arrive before contacting support. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.

• Ensure that your IBAN has been added to the EUR SEPA deposit form. This will allow our finance team to assign your deposit without delays. If you have forgotten to add your IBAN, please do this now and let our Support team know as soon as you have done so.

For EUR SWIFT Deposits

• We kindly ask that you allow five full business days for your funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at Coinmetro.

• Please ensure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delay. If you have forgotten to attach your Compulsory Reference, please contact our Support team.

For Credit/Debit Card Deposits

• If you have deposited via credit card, please ensure that:

  • the name on your card matches the name on your Coinmetro account

  • the card is valid for e-commerce, cryptocurrency, or foreign transactions

  • the card is enrolled for 3D Secure transactions

  • you have sufficient funds and have not exceeded any limits

  • you have entered the correct 3D Secure password

  • you have entered the correct CVC code or expiry date

  • the card is not expired

  • the card is not a prepaid card

  • a repeated amount of small transactions have not been sent

  • the deposit amount is no more than 5,000 EUR.

If you have ensured all of the above and your EUR deposit is still missing, please contact our 24/7 live client support team so this can be investigated further.