Where is my GBP deposit?

If you have deposited GBP and this has not arrived or is pending in your Coinmetro account, it is important to ensure the following points for the deposit method used.

For All GBP Deposits

• Make sure that all details were entered correctly on the deposit form and that the correct details were provided to your bank. If any details are incorrect, please contact Support.

• Please check your emails. As Coinmetro is a licensed and regulated exchange, sometimes we may reach out to you by email for some additional information on the transaction.

• Make sure the name on your Coinmetro account matches the name on your bank account. Deposits from third parties will be returned at your expense. 

• Make sure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

• Make sure the transaction was successful with your bank. Your bank may have rejected the transaction without your knowledge.

• Make sure your Coinmetro account is fully verified. You can check the status of your verification here.

For GBP Faster Payments Deposits

• Please allow at least 4 hours for the funds to arrive in your Coinmetro account. If your funds have not arrived after this timeframe, please contact Support with the following details:
  • Currency and amount of deposit
  • Date/time the deposit was made
  • Method of deposit
  • A proof of payment document (a bank statement of transfer receipt) containing the following information:

    • Your name, account number, and sort code

    • Coinmetro’s account number and sort code

    • The date, amount, and currency of the transfer

    • Transaction reference.

• Make sure your bank details have been linked to your Coinmetro account. This will allow our finance team to assign your deposit without delays. If you haven't linked your bank details, please link them now and then inform Support so we can assign the deposit to your account.

For GBP Credit/Debit Card Deposits

If you have deposited GBP via credit/debit card, please make sure that:

• The name on your card matches the name on your Coinmetro account.
• The card is valid for e-commerce, cryptocurrency, or foreign transactions (if you're unsure, contact your bank to clarify this).
• The card is enrolled for 3D Secure transactions.
• You have sufficient funds and have not exceeded any limits.
• You have entered the correct 3D Secure password.
• You have entered the correct CVC code or expiry date.
• The card is still valid.
• The card is not prepaid (we do not accept prepaid cards and the funds will be returned to you at your expense).
• The deposit amount is no more than 5,000 GBP.
• The card was issued in the EEA. Please note that currently, we cannot accept deposits from cards issued in countries outside of the European Economic Area (EEA). Learn more

If you have carefully checked all of the above and you are still having issues with your deposit, please contact our 24/7 live Customer Support team.