Where is my cryptocurrency deposit?

If your cryptocurrency deposit has not arrived in your Coinmetro account after the given timeframe, please make sure of the following:

• Please make sure that the cryptoasset deposited is supported on Coinmetro. You can find our list of all of our supported assets here. If you have deposited an asset that is not supported by us, please contact customer support. Please note that fund retrieval will not be possible in some cases.

• Please check that the transaction has reached the required amount of confirmations (if applicable) and has been completed on the network. You can find a full list of our expected deposit times and confirmations required here.

• Make sure the transaction was successful and has been completed on the sending wallet/exchange's side. Your funds may not have arrived because the sending wallet or exchange may still be processing your transaction, or may have rejected it without your knowledge.

• Please make sure that you have deposited your cryptocurrency token to the correct wallet address. If you have deposited with an incorrect or missing address, tag, or memo, please contact support for assistance. Please note that fund retrieval will not be possible in some cases.
• Always make sure you use sufficient gas to fund the transaction to the wallet address.

• Please check your emails. As Coinmetro is a secure and regulated exchange, sometimes we may reach out to you for additional information before we can process your deposit. Learn more

• Make sure your Coinmetro account is fully verified. You can check the status of your verification here. As we are licensed and regulated, all Coinmetro users must have a fully verified account before they can initiate transactions.

• Please note that transaction times can sometimes be delayed due to network congestion. We kindly ask you to please wait for at least 30 minutes for your crypto deposit to arrive before contacting support. You can find our expected crypto deposit times here.

If you have made sure of all of the above and you are still having issues with your deposit, please contact our Customer Support team.