How do I deposit via credit/debit card?

You can deposit EUR, USD or GBP in seconds using the Credit or Debit Card method!

Important Notice for Non-EEA-Issued Cards

Unfortunately, due to some recent changes with our credit and debit card payment provider, we are currently experiencing a temporary issue with card deposits made from cards that were issued in a country outside of the European Economic Area (EEA). 

We would like to assure you that this issue is being worked on in the meantime, and our priority right now is enabling card deposits for cards issued outside of the EEA again as soon as we possibly can. 

In the meantime, if your card was issued outside of the EEA you can still make a EUR or GBP deposit using the bank transfer method and also benefit from lower transaction fees. How can I deposit by bank transfer?

Depositing fiat by Credit or Debit Card

1. To get started, head over to your Coinmetro Dashboard and select the Add Cash option, or if you're using the Coinmetro app tap on Deposit, then Add Cash.

2. Enter the amount you want to deposit.

3. Make sure the Credit Card method has been selected by clicking on "Change", and then selecting the Credit Card method.

4. Click on "Add Cash" and you will then be redirected by our payment processor to complete the payment

and enter your card details. Please note that pre-paid or virtual cards are not accepted.

For additional security purposes, you may also be required to enter a One-Time Password (OTP) provided by your bank to verify the transaction. Learn more

FAQ

What are the limits?

Visa or MasterCard are accepted with a minimum deposit of 10 EUR, USD, or GBP. The maximum deposit limit per transaction is 5,000 EUR, USD, or GBP.

How long does it take?

Credit and debit card deposits are usually instant but may take a few minutes to appear on your account.

Why has my card deposit failed?

If your credit card deposit failed, please make sure that:

1. The card is open for internet payments

2. The card does not hit a spending limit and you have sufficient funds

3. Your bank allows crypto-related payments

4. The card has not expired

5. The transaction was not declined by your bank. Please contact your bank to clarify this.

What are the fees?

Coinmetro charges a 2.99% percentage fee for all credit and debit card deposits.

Can I use a pre-paid card?

Please note that pre-paid card deposits are currently not accepted, and your funds will be returned to you at your expense.