First, you'll need to head over to your Coinmetro Dashboard and then click on either "Deposit" or "Add Cash" depending on which version of Coinmetro you are using:
On Desktop or Browser
On the Mobile App
Then from the dropdown menu, you will need to select either EUR - Euro (Credit Card), USD - US Dollar (Credit Card), or GBP - Great British Pounds (Credit Card).
When choosing to pay by credit card, we also require you to provide your residential address verification by filling out an address form.
After you have submitted your address information, or if this has been provided already, you will then need to enter the amount you would like to deposit, then click Next. It is important to consider that fees will be deducted from this amount.
You will need to click "Open Terminal" where you will be redirected to our payment processor and prompted to enter the following details:
- 16-digit card number
- Expiry date
- Security code.
Once you are done, click on "Deposit" to confirm the transaction. You may be required to verify this transaction by entering a one-time password provided by your Bank.
What are the limits?
Visa or MasterCard are accepted with a minimum deposit of 10 EUR, GBP or USD. The maximum possible deposit amount per transaction is 5,000 EUR, GBP or USD.
How long does it take?
Credit and debit card deposits are usually instant, but may take a few minutes to appear on your account.
Why has my card deposit failed?
If your credit card deposit failed, please ensure the following:
The card is open for internet payments
The card does not hit a spending limit and you have sufficient funds
Your bank allows crypto-related payments
The card is not expired
The transaction was not declined by your bank. Please contact your bank to clarify this.
What are the fees?
Coinmetro charges a flat 2.99% percentage fee for all credit and debit card deposits.
Can I use a pre-paid card?
Please note that pre-paid card deposits are currently not accepted, and your funds will be returned to you at your expense.
Why have I been asked for additional information after depositing?
Our Financial Operations team review transactions once they arrive with us and occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards. Why have I been asked to provide a card statement?