How do I deposit fiat into my Coinmetro account?

Once your Profile Verification has been completed, you can deposit fiat currencies from your bank account into your Coinmetro account!

Firstly, you'll need to head over to your Coinmetro Dashboard. Then, click on either "Deposit" or "Add Cash" depending on which version of Coinmetro you are using:

Coinmetro supports fiat deposits for both Bank Transfers and Credit/Debit Cards methods.

Depositing via Bank Transfer

1) Select the currency and one of the bank transfer options for that currency

If you wish to deposit via bank transfer, please ensure that you have chosen the Bank Transfer option relevant to that currency.

2) Add your bank details (EUR SEPA & GBP Faster Payments)

We need to know your details so we can match incoming funds to your account. When depositing via either the EUR SEPA or GBP Faster Payments, you will be required to enter your bank account details. How to Add Your Bank Details

Before pressing Confirm, it's important to double-check that your bank account details have been entered correctly on the deposit screen (if applicable).

For all other bank transfer methods, we use a compulsory reference to link the funds to your account. Your transaction may not be successful and funds may be returned if the reference has not been added. Each user has their own unique compulsory reference which will include your name.

3) Pay with your banking app

Now, open your banking app/online banking account, and make your payment to Coinmetro's bank account details that have been provided to you on the deposit form (remember to include your compulsory reference if applicable!). It is important to know that Coinmetro's bank details are different for each fiat currency bank transfer method, so make sure you check this carefully before sending your funds.

Every time you make a deposit, it’s important to double-check Coinmetro’s provided bank information as we are adding new banking partners and details may change from time to time.

Depositing via Credit/Debit Card

1) Select the currency and the Credit Card option

If you wish to deposit via credit/debit card, please ensure that you have chosen the Credit Card option for that currency. When choosing to pay by credit card, we also require you to complete address verification as well.

2) Enter the amount you would like to deposit

Once you have entered the amount you would like to deposit, click Next and you will be redirected to our payment processor. Our required minimum deposit amount is €10 and the maximum amount is €5,000. We can accept Visa or MasterCard; however, please note that pre-paid or virtual cards are not accepted.

3) Verify and Confirm your transaction

For additional security purposes, you may be required to enter a One-Time Password (OTP) provided by your bank to verify your transaction. Learn more about Credit/Debit Card deposits

FAQ

Which fiat currencies can be deposited via bank transfer?

Currently, you are able to send the following fiat currencies to Coinmetro via bank transfer:

• EUR via SEPA or SWIFT Bank Transfer

• GBP via UK Faster Payments

• AUD via SWIFT

• USD locally via ACH or Domestic Wire

• USD from outside of the US via International Wire.

Coinmetro is working hard to offer you more fiat currency options in the future.

Which fiat currencies can be deposited via Credit/Debit Card?

Currently, you are able to deposit the following fiat currencies to Coinmetro via credit/debit card:

• EUR

• GBP

• USD.

How long does it take?

Coinmetro has some of the quickest transaction times in the industry! Once your deposit has arrived, you will be notified via email by Coinmetro and also by notification on your Coinmetro account.

Can I deposit from a third party?

No, we do not accept deposits from third parties. Any deposits made in a name other than your own will be returned at your expense.

What are the fees?

There are no fees to deposit cryptocurrencies into your Coinmetro account (excluding network fees). You can find all information on our fees here.

Why have I been asked for additional information after depositing?

Our Financial Operations team review transactions once they arrive with us and occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.