How can I report a bug or technical issue?

Should you ever come across a bug or a technical issue on the Coinmetro website or mobile app, reporting the issue to us immediately will help us to identify and work on fixing the issue without any delays or further complications.

There are multiple ways that you can make us aware of a technical anomaly.

Bug Bounty Program

By far the quickest way that you can make us aware of a bug or technical issue is through our Bug Bounty program.

If your report is legitimate and you are invited to report further, we would be able to discuss with management about potentially awarding you some of our XCM tokens. You can report these issues via the 'Bug Bounty' link under 'Earn' on the website, or the direct link is here.

Please post the issues you have found, and we'll forward them to our CTO to review and confirm if it is indeed an authentic issue on our end. If the technical issue or bug is found to be legitimate, you can earn up to 100 XCM per report. We receive each ticket in real-time and process rewards once a week.

Live Chat

If you are logged out of your account, simply click on the purple chat bubble in the bottom right-hand corner, or if you are logged into your account, click on your user avatar (the purple circle with your initials) in the top right-hand corner, then click on Support. From here, click Send us a message to start a chat with one of our live customer support agents.

The bug can be reported quickly and without delay by clicking on Technical Issue/Bug.

So that we can have our team investigate the issue promptly and without delays, you will need to provide us with the following details related to the issue:

• A detailed description of the issue

• The device you are using

• The browser or Coinmetro app you are using

• Steps to reproduce the issue.

Send us an Email

Alternatively, you can report the issue to us by emailing us at hello@coinmetro.com. Please put the subject of the email as 'Bug or Technical Issue with ...' so we can pick this up as quickly as possible. Please make sure that you provide us with all of the required information listed above so that the team can identify the issue without delay.

Important note: so that we can pass accurate and helpful information over to our technical team, and so that they can reproduce and identify the issue without delays, please ensure that you provide us with a detailed report which includes all of the details listed above.