At Coinmetro, your security is our priority. That’s why we require all users to complete profile verification, also known as Know Your Customer (KYC). This simple but essential process helps us meet international compliance standards and ensures a secure, trusted trading environment for all.
In this guide, we’ll walk you through what you’ll need, how to get verified, and how to make sure your documents are accepted the first time.
🛡️ Why Verification Matters
Profile verification protects you from identity fraud, supports legal compliance, and unlocks access to the full suite of Coinmetro’s products and services.
By verifying your identity, you:
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✅ Unlock trading, deposits and withdrawals
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✅ Meet global financial regulations
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✅ Help keep the Coinmetro platform safe for everyone
🧾 Step 1: Submit Proof of Identity
To verify your identity, you’ll need to submit:
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A photo of yourself (selfie) taken in real-time
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A valid ID document
📋 Accepted ID Documents:
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Passport (any supported country)
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Driver’s license (most countries)
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National ID card (EU/EEA countries)
📌 Note: Your account will only show ID options available for your country. Any other documents will not be accepted and may delay your verification.
🏠 Step 2: Submit Proof of Address (If Required)
In some cases, we’ll request a recent document that confirms your residential address.
✅ Accepted Documents:
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Utility bills (gas, water, electric, internet) from the last 3 months
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Bank statements from the last 3 months
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Tax return or income notice (within the past 12 months)
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Lease or rental agreement.
🛑 We cannot accept: Mobile phone or landline bills, credit card statements, or screenshots.
💸 Step 3: Source of Wealth (High-Volume Accounts)
In some instances, for compliance purposes we may also request a Source of Wealth declaration.
Examples of accepted documents:
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Recent payslips
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Tax returns
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Investment portfolio reports
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Business ownership or sale documents.
This ensures the funds being used are legally acquired and adds another layer of protection to your account.
📱 How to Start the Verification Process
We recommend completing the verification process using the Coinmetro mobile app for the fastest and easiest experience.
To get started:
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Open the Coinmetro App
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On the home screen, tap "Verify Now".
The process will continue using your phone’s camera for real-time photo capture.
📳 Note: You’ll also be asked to confirm your phone number via SMS. Learn more
📸 Tips for Smooth Verification
🪪 For Your ID:
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Ensure the document is valid and not expired
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Avoid glare and blur — take photos in natural light without flash
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Make sure all details (name, DOB, ID number, issue/expiry dates) are clearly visible
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Do not upload scanned, cropped, or edited images
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Show all four corners of the document
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Passport: both pages
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ID/Driver's License: front and back.
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🤳 For Your Selfie:
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Use natural lighting and a plain background
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Avoid shadows or poor image quality
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Do not wear hats, sunglasses, or anything that obscures your face
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Use a device with a high-resolution camera.
🧠 Need Help?
If your verification is rejected, you’ll receive an email with the reason and instructions to fix it. Most submissions are reviewed within 24 hours, but delays can happen during high-traffic periods. If you have any concerns, feel free to contact our 24/7 live Customer Support team.
🎯 Ready to Get Verified?
Completing your Coinmetro profile verification is a one-time process that opens the door to secure and seamless crypto trading.
👉 Head to your Dashboard or open the mobile app to get started now!
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FAQs
📅 How long does verification take?
Most submissions are reviewed within 24 hours, though it can take longer during peak times. You’ll receive an email update once your documents have been approved or if we need more information.
🌍 Why don’t I see my ID type listed?
Your available ID options are based on your country of residence. If a document isn’t listed, it means we cannot accept it under our current compliance framework.
🔁 What happens if my ID is about to expire?
If your ID is close to expiring, we may request a new one before that date. It’s best to upload a document that’s valid for at least 6 months to avoid disruptions.
🔐 Is my personal information secure?
Yes. Coinmetro uses bank-grade encryption and adheres to strict data protection standards (including GDPR). Your data is never shared with third parties for marketing purposes.
🧾 What if my proof of address is in someone else’s name?
Unfortunately, we can only accept proof of address documents in your name. Joint bills may be accepted if your name is clearly shown alongside the other party’s.
📲 Can I complete verification from my computer?
You can begin the process from your desktop, but real-time photos must be taken using a mobile device or tablet. A QR code will be provided to help you switch devices seamlessly.
📧 What should I do if my documents are rejected?
You’ll receive an email with the reason for rejection and how to correct it. Common issues include blurry images, missing corners, or expired documents.
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