How do I Deposit USD via Bank Transfer into my Coinmetro account?

Firstly, you'll need to head over to your Coinmetro Dashboard. Then, click on either "Deposit" or "Add Cash" depending on which version of Coinmetro you are using:

Then, from the dropdown menu, search for USD. You will be presented with a few different options to deposit USD into your Coinmetro account:

1. USD - US Dollar (ACH)

2. USD - US Dollar (Domestic Wire)

3. USD - US Dollar (International Wire).

The first time that you go to deposit USD, you will need to carefully read and confirm that you have read, understand and agree to the Prime Trust Account Terms. It is important that you carefully read these before making your deposit.

Please note that the verification for your first USD deposit may take up to 5 working days to be approved due to additional checks from our US banking partner. You will receive an email once this has been completed. If you are a US resident, you will also need to enter your Social Security Number for Prime Trust verification purposes.

What if verification fails?

If verification fails, unfortunately, we are unable to manually verify your account and you would need to select another deposit option.

USD ACH Bank Transfer

If you are located in the United States, you can choose the USD ACH Bank Transfer option from the dropdown menu.

When choosing to pay by the ACH Bank Transfer method, you will need to create an account with Plaid so that funds can be authorized to be sent from your bank account.

USD Domestic Wire

You can also wire us your funds from your bank account. Select the USD - US Dollar Domestic Wire option from the dropdown menu.

On the USD Domestic Wire deposit form, you will see a Compulsory Reference in addition to Coinmetro's bank details.

You will need to then send us your funds from your bank account with your full name and ensure you include your compulsory reference entered in the reference/description field when making the transfer. It is compulsory to input your reference so that our banking partner and Finance team can assign the funds to your account without delays.

Ensure to use the bank details provided for Coinmetro as shown on the USD Domestic Wire deposit form, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.

Important Service Changes

Texas

Due to changes in the list of services provided by our US banking partner, we are facing temporary issues with bank transfers in the Texas region. For more detailed information on this, please click here.

Should you reside in Texas, please note that the following deposit and withdrawal methods are still available to you:

• USD deposits via credit or debit card
• All crypto deposits and withdrawals
• Trading on Exchange, Margin, or Staking.

Our team is working hard to resolve this situation as soon as possible, and we apologize for any inconvenience caused by this in the meantime.

North Carolina

Due to some partial changes in the list of services provided by our US banking partner (Prime Trust), please be informed that these changes regarding USD transfers also affect our clients residing in the state of North Carolina.

What does this mean?

• If you reside in North Carolina and created your account after April 28th 2023, you will be unable to open an account with our US banking partner.
• If you are an existing user who resides in North Carolina, you will no longer be able to make USD deposits via ACH or Wire. 
• If you reside in North Carolina and created an account before April 28th 2023, you will still be able to withdraw USD via the usual ACH or Wire methods.

Please note that the following deposit and withdrawal methods are still available to you:

• USD deposits via credit or debit card.
• Manual USD withdrawals (please ask Customer Support for more information on this).
• All crypto deposits and withdrawals.

We would like to assure you that we are working hard to resolve this situation as quickly as we possibly can, and we apologize for any inconvenience that may be caused by this in the meantime.

Thank you for your understanding and support during this situation.

FAQ

How long does it take?

USD ACH deposits are typically available in your Coinmetro account within minutes. However, it may take a few days for the funds to be pulled from your bank account. Please ensure you have sufficient funds available in your account until they are debited.

For USD Domestic Wire deposits, it usually takes around 1-2 business days for your funds to arrive. We kindly ask you to please allow 2 full working days for the funds to arrive in your Coinmetro account. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank. To ensure your USD Domestic Wire deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.

What are the fees?

Coinmetro charges a flat fee of $20 USD for a Domestic Wire deposit and $5 for ACH deposits. We also advise you to confirm with your bank about any additional charges on their end.

Can I send funds from a third party?

No, Coinmetro does not allow third-party deposits. Only send funds from a bank account in the same name as your Coinmetro account. Payments from third parties will be returned to you at your expense.

What if my funds haven't arrived within the specified timeframe?

If your funds haven’t arrived after the above-indicated timeframe, please let us know and provide us with a proof of payment document that shows the following details:

• Your sending account details and account name

• The date of transfer, amount, and currency

• The bank details where funds were sent

• The wire reference number.

This information will allow us to double-check with our Finance team and banking partner.