At times, you may experience some issues using Coinmetro on the mobile app - such as taking a long time to load, the app crashing, or not opening at all.
Here are some troubleshooting steps that may be helpful for you, depending on the device you are using.
For the Coinmetro iOS/iPhone App
For certain iOS/iPhone devices, the following method may work:
Close the Coinmetro App
Go to your phone Settings General iPhone Storage
Select the Coinmetro app
Click on 'Offload App'
Reinstall and log into the Coinmetro app again.
If the above method did not work, please delete the app and reinstall it again.
For the Coinmetro Android App (Samsung, Huawei, Google Pixel etc.)
Go to Settings Device Care
Click Optimise now. Once complete, tap Done.
Should the above method fail, please try the following:
Go to Settings Apps
Select the Coinmetro App Storage
Click on Clear Cache
Re-open the Coinmetro App, log in and try again.
What if none of the above steps works for me?
Should the above steps fail regardless of which device you are using, we would advise you to please try using another device.
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