Why is the Coinmetro mobile app not working properly?

At times, you may experience some issues using Coinmetro on the mobile app - such as taking a long time to load, the app crashing, or not opening at all.

Here are some troubleshooting steps that may be helpful for you, depending on the device you are using.

For the Coinmetro iOS/iPhone App

Firstly, please ensure you are using the most up to date version of the Coinmetro app. You can check this by heading to the App Store, searching for Coinmetro, and seeing if there is an update option. If so, please update to the latest version.

For certain iOS/iPhone devices, the following method may work:

1. Close the Coinmetro App

2. Go to your phone Settings General iPhone Storage

3. Select the Coinmetro app

4. Click on 'Offload App'

5. Reinstall and log into the Coinmetro app again.

If the above method did not work, please delete the app and reinstall it again.

For the Coinmetro Android App (Samsung, Huawei, Google Pixel etc.)

Firstly, please ensure you are using the most up to date version of the Coinmetro app. You can check this by heading to the Google Play Store, searching for Coinmetro, and seeing if there is an update option. If so, please update to the latest version.

1. Go to Settings Device Care

2. Click Optimise now. Once complete, tap Done.

Should the above method fail, please try the following:

1. Go to Settings Apps

2. Select the Coinmetro App Storage

3. Click on Clear Cache

4. Re-open the Coinmetro App, log in and try again.

What if none of the above steps works for me?

Should the above steps fail regardless of which device you are using, we would advise you to please try using another device.