Why are withdrawals disabled for my account?

If you are experiencing issues with withdrawals on your account, this is usually due to one of the following reasons:

Negative Account Balance

If your account balance, including your Margin or TraM balances, currently stands with a negative value, these funds will need to be covered before you can withdraw funds from the Coinmetro platform.

Additional Information Required

Sometimes, for compliance and security reasons, we may reach out to you by email for some additional information about your Coinmetro account. This is to protect both you and ourselves from malicious activities. Please check your emails to see if we have reached out to you.

If you are still unsure of why withdrawals are disabled for your account after checking the points above please contact our 24/7 live customer support team.