Ready to withdraw some fiat?
Firstly, you'll need to head over to your Coinmetro Dashboard. Then, click on either "Withdraw" or "Send" depending on which version of Coinmetro you are using:
On Desktop or Browser
On the Mobile App
Coinmetro supports fiat withdrawals directly to your bank account. It’s important to remember that funds must only come from accounts or cards that are in your name. We do not accept payments from third parties.
Then, from the dropdown menu, click on the currency you would like to withdraw. Please note that only the currencies you have available in your Coinmetro account will appear on this list
In the example above, we have selected to withdraw EUR via SEPA Bank Transfer.
If you haven't done so already, you will be required to enter your residential address. If you've already provided your residential address, you will be able to enter your banking details. Please mind that you aren't able to send funds to other people or businesses. Withdrawals can only be made to your personal bank accounts.
Now, you will need to enter either your IBAN and SWIFT code (for EUR/International Transfers) or your Sort Code and Account Number (for GBP Faster Payments).
If you already have a BIC/SWIFT code saved, you can select this by clicking on the downward-facing arrow and selecting the code from the dropdown list.
You now also have the option to leave a reference note when making a withdrawal. For example, "withdrawal to my LHV bank account".
Then, you'll need to enter the amount that you'd like to withdraw. You can manually type the amount you'd like to receive into the Amount box. Alternatively, you can click on or slide the toggle to the percentage you'd like to receive, or just click on Min/Max.
It is important to ensure that the amount is enough to cover withdrawal fees. If the amount is not sufficient, you won't be able to proceed.
After carefully checking all information is correct, click Continue. This will then bring you to a summary of your transaction where again you can check the fees and the amount you will be receiving, and Confirm that this is correct.
If you have 2 Factor Authentication (2FA) enabled for withdrawals, you will need to enter your 2FA code to confirm the transaction. We suggest enabling 2-Factor Authentication to protect your account.
Once confirmed, your withdrawal request will be successful. All that's left to do now is wait for your funds to arrive with you!
Note: It's important to ensure you double-check that all information has been entered correctly. Once a transfer is sent, it is not possible to edit any information and transactions are not able to be reversed.
Confirm Your Withdrawal Destination (for First-Time Withdrawals)
The first time a withdrawal is made to a bank account, you will receive a pop-up message and also an email where you will need to confirm the transaction. Please head to your email account and click the button in the email with the subject "Please Confirm Your New Withdrawal Destination", then login to the platform to verify the destination. You will only need to do this once per bank account.
Once confirmed, your withdrawal will then process as usual.
Save Your Bank Account (optional)
With the withdrawal destination confirmed, you can also save and name each bank account so that you don't have to input the bank details manually for future withdrawals to the same destination.
How long does it take?
The time that your withdrawal will take depends on the currency and withdrawal method chosen. Here is a general guide on how long withdrawals may take:
- EUR SEPA withdrawals - up to two business days
- EUR SWIFT withdrawals - up to five business days
- GBP Faster Payment withdrawals - up to one business day
- USD ACH withdrawals - up to four business days
- USD Local Wire withdrawals - up to four business days
- AUD SWIFT withdrawals - up to five business days
What are the fees?
Fees differ depending on the fiat currency you are withdrawing. See All Transaction Fees
Can I cancel a pending withdrawal?
Yes, you can cancel a pending withdrawal from your Coinmetro Dashboard, then scroll down to your Transaction History. Then, find your pending withdrawal and click on the Cancel button.
Please note that it is not possible to cancel a withdrawal once it has already been approved and sent.
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