When it comes to submitting a valid proof of address document to verify your address, please note that wait times are typically up to 48 hours. However, it may take a little longer when we have a higher volume of documents to review.
Our compliance team is constantly working hard to review all verification documents in the order that they have been received by us. It is not possible to have your documents prioritized as we value each and every one of our customers.
Please rest assured that our team will review your documents as soon as possible. In the meantime, we thank you for your patience while the team checks all submissions as fast as they can.
Once the review has been completed, you will receive an email with the outcome.