If your EUR, USD, GBP or AUD credit or debit card deposit hasn’t appeared in your Coinmetro account, don’t worry. Here are some common reasons and quick steps you can take to resolve the issue.
✅ 1. Does the Cardholder Name Match Your Account?
To protect your funds and ensure compliance, third-party deposits are not allowed. The name on your card must match the name on your Coinmetro account. If it doesn’t, the deposit will be rejected and returned at your expense.
💳 2. Was the Transaction Successful?
Check with your bank or card issuer to confirm that the transaction was successful. Sometimes a deposit may appear to go through, but your bank may silently reject it without notifying you.
📧 3. Check Your Email Inbox
When making a first-time card deposit, we may ask you to verify the payment by providing a PDF bank statement (covering at least 3 months). This document must clearly show:
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Your full name
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Bank details
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The transaction to Coinmetro
Please note: We can’t process your card deposit until the statement is received.
👉 Learn more about first-time card deposit verification
🔐 4. Is Your Account Verified?
You must have a fully verified Coinmetro account to deposit fiat.
👉 Check your verification status here
🚫 5. Common Reasons for Failed Card Deposits
If your deposit didn’t go through, it may be due to one of the following reasons:
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❌ Name on the card doesn’t match your Coinmetro account
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❌ Transaction declined by your bank
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❌ Card not enabled for:
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Online/e-commerce payments
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Foreign or cryptocurrency transactions
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❌ Card not enrolled in 3D Secure
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❌ Insufficient funds or card limit reached
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❌ Incorrect CVC, expiry date, or password entered
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❌ Expired card
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❌ Deposit exceeds 5,000 EUR/GBP/USD
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❌ Use of a prepaid card that wasn't issued by Visa or Mastercard.
💬 Still Need Help?
If you’ve checked all of the above and your bank confirms the transaction was successful, please contact our 24/7 Live Support team. We’re always here to help!
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