Firstly, you'll need to head over to your Coinmetro Dashboard. Then, click on either "Withdraw" or "Send" depending on which version of Coinmetro you are using:
On Desktop or Browser
On the Mobile App
1) From the dropdown menu, search for GBP
Select GBP - Pound Sterling (Faster Payments) from the list. Remember to ensure that you have some GBP available in your Coinmetro account, or you won't be able to select this option.
2) Enter your Sort Code and Account Number
Enter your valid Sort Code and Account Number into the form. We advise you to double-check this to ensure it is correct.
3) Leave a reference note (optional)
You now also have the option to leave a reference note when making a withdrawal. For example, "withdrawal to my Barclays account".
4) Enter the withdrawal amount
Then, you'll need to enter the amount that you'd like to withdraw. You can manually type the amount you'd like to receive into the 'Amount' box. Alternatively, you can click on or slide the toggle to the percentage you'd like to receive, or just click on 'Min/Max'.
It is important to ensure that the amount is enough to cover withdrawal fees. If the amount is not sufficient, you won't be able to proceed.
5) Confirm your details
After carefully checking all information is correct, click Continue. This will then bring you to a summary of your transaction where again you can check the fees and the amount you will be receiving, and Confirm that this is correct.
Once confirmed, your withdrawal request will be successful. All that's left to do now is wait for your funds to arrive with you!
Note: It's important to ensure you double-check that all information has been entered correctly. Once a transfer is sent, it is not possible to edit any information and transactions are not able to be reversed.
5) Verify Your Withdrawal (if applicable)
Enter your 2FA code
If you have 2 Factor Authentication (2FA) enabled for withdrawals, you will need to enter your 2FA code to confirm the transaction. We suggest enabling 2-Factor Authentication to protect your account.
Confirm Your Withdrawal Destination (for First-Time Withdrawals)
The first time a withdrawal is made to a bank account, you will receive a pop-up message and also an email where you will need to confirm the transaction. Please head to your email account and click the button in the email with the subject "Please Confirm Your New Withdrawal Destination", then login to the platform to verify the destination. You will only need to do this once per bank account.
Once confirmed, your withdrawal will then process as usual.
How long does it take?
Faster Payment withdrawals are typically almost instant but may take up to one business day to arrive in your bank account. We kindly ask that you please allow at least one full business day for your funds to arrive before contacting Customer Support.
What are the fees?
Coinmetro charges a flat fee of 1 GBP per withdrawal; however, we advise you to confirm with your bank about any charges on their end.
Where can I send the funds?
Funds can only be sent to a bank account in your own name that’s connected to the Faster Payments Network. Kindly be informed that the SWIFT transfers are not currently supported by GBP.
What if my funds haven't arrived within the specified timeframe?
If your funds haven’t arrived within one working day of being completed, please contact your bank to see if they are able to locate the funds. Likely they would ask you for the following details:
Your account details and account name
The date of transfer, amount, and currency
Coinmetro's bank details where funds were sent from.
Should they not be able to locate the funds, please let us know and our Finance team can investigate.