How do I withdraw EUR (Euros) from my Coinmetro account?

Firstly, you'll need to head over to your Coinmetro Dashboard and click on "Withdraw":

Now, from the dropdown menu, search for EUR. You will be presented with two different options to withdraw EUR to your bank account:

1. EUR SEPA Bank Transfer

2. EUR SWIFT Transfer.

1) Select a withdrawal method

2) Leave a reference note (optional)

You now also have the option to leave a reference note when making a withdrawal. For example, "withdrawal to my LHV bank account".

3) Enter the withdrawal amount

Then, you'll need to enter the amount that you'd like to withdraw. You can manually type the amount you'd like to receive into the Amount box. Alternatively, you can click on or slide the toggle to the percentage you'd like to receive, or just click on Min/Max.

It is important to ensure that the amount is enough to cover withdrawal fees. If the amount is not sufficient, you won't be able to proceed.

4) Confirm your details

After carefully checking all information is correct, click Continue. This will then bring you to a summary of your transaction where again you can check the fees and the amount you will be receiving, and Confirm that this is correct.

Once confirmed, your withdrawal request will be successful. All that's left to do now is wait for your funds to arrive with you!

Note: It's important to ensure you double-check that all information has been entered correctly. Once a transfer is sent, it is not possible to edit any information and transactions are not able to be reversed.

5) Verify Your Withdrawal (if applicable)

Enter your 2FA code

If you have 2-Factor Authentication (2FA) enabled for withdrawals, you will need to enter your 2FA code to confirm the transaction. We suggest enabling 2FA to protect your account.

Confirm Your Withdrawal Destination (for First-Time Withdrawals)

The first time a withdrawal is made to a bank account, you will receive a pop-up message and also an email where you will need to confirm the transaction. Please check your inbox/and or any Junk/Spam folders for an email with the subject "💸 Funds on the move", and click on the orange Confirm button.

Once done, you'll receive a pop-up message informing you that the transaction is confirmed and it will be processed. 

FAQ

How long does it take?

SEPA transfers are usually instant but on occasion the funds may take up to two business days to arrive. EUR SWIFT transfers on average take 2-5 business days.

We kindly ask that you allow the above-indicated timeframe (not including weekends) for your funds to arrive in your bank account before contacting customer support. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach you.

Can I send funds to a third party?

No. Funds can only be sent to a bank account in your own name.

What are the fees?

The withdrawal fee will vary based on your Level. You can find all information on our fees here.

What if my funds haven't arrived within the specified timeframe?

If you are experiencing any delays with your EUR withdrawal, we advise you to please read our help article here.

If your funds haven’t arrived within two business days of being completed for a SEPA withdrawal or five working days for a SWIFT withdrawal, please contact your bank to see if they are able to locate the funds. Likely they would ask you for the following details:

• Your account details and account name

• The date of transfer, amount, and currency

• Coinmetro's bank details where funds were sent from.

Should they not be able to locate the funds, please contact our customer support team.