AUD can be deposited into your Coinmetro account using the SWIFT transfer method.
Depositing AUD by SWIFT
1. To get started, head over to your Coinmetro Dashboard and select the "Add Cash" option:
On Desktop or Browser
On the Mobile App
2. Now, make sure that the "AUD" currency option has been selected.
3. Then, click on "Change", and then select "Bank Transfer". Then, select the SWIFT option.
You don't need to link your IBAN using this method. You will next be presented with Coinmetro's bank details and a Compulsory Reference. This reference must be entered when making the payment from your banking app so that we can assign the incoming funds to your Coinmetro account.
You now need to send your funds from your banking app or online banking account to these details. This information can be entered in seconds by clicking on the Copy symbol pictured below, and then by pasting the information into your banking app.
Once the payment has been sent, click on "I've Sent the Funds". The funds will arrive in your Coinmetro account within the timeframe specified on the deposit screen.
How long does it take?
For AUD SWIFT deposits, it can take up to five business days for your funds to arrive with us. We kindly ask you to please allow five full business days for the funds to arrive in your Coinmetro account. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank. To ensure your AUD SWIFT deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.
What are the fees?
Coinmetro charges a fee of 5 AUD for AUD SWIFT deposits. We also advise you to confirm any possible additional charges with your bank.
What if my funds haven't arrived within the specified timeframe?
If your funds haven’t arrived after the above-indicated working days, please let us know by emailing us at email@example.com and provide us with a proof of payment document that contains the following details:
Your sending account details and account name
The date of transfer, amount, and currency
The bank details where funds were sent
The MT103 document (you may need to request this from your bank).
This information will allow us to double-check with our Financial Operations team and banking partner.