How to Deposit EUR (Euros) via Bank Transfer

1. To get started, head over to your Coinmetro Dashboard and select the Add Cash option, or if you're using the Coinmetro app tap on Deposit, then Add Cash.

2. Now, make sure that the "EUR" currency option has been selected.

3. Click on "Change", and then select "Bank Transfer". You will then need to select either SEPA Bank Transfer or SWIFT depending on your region.

Depositing EUR by SEPA Bank Transfer

If you are located within a SEPA zone, you can choose the EUR - SEPA Bank Transfer option.

Depositing EUR by SWIFT

If you're located outside of the SEPA zone, you can still deposit EUR using the SWIFT transfer option.

You won't be asked to link your IBAN using this method. You will next be presented with Coinmetro's bank details* and a Compulsory Reference. This reference must be entered when making the payment from your banking app so that we can assign the incoming funds to your Coinmetro account.

You now need to send your funds from your banking app or online banking account to these details. This information can be entered in seconds by clicking on the Copy symbol pictured below, and then by pasting the information into your banking app.

Once all of the information has been entered and the payment has been sent, the funds will arrive in your Coinmetro account within the timeframe that was specified on the deposit screen.

*Please note that our EUR SWIFT banking details have recently been updated, so please ensure that you double-check our account details before initiating your transaction. If you have sent any funds to our previous IBAN, rest assured the funds will be automatically returned to your bank account within a few days.

Frequently Asked Questions

How long does it take?

EUR SEPA transfers are usually instant, but in some cases, they can take up to two business days to arrive with us. We kindly ask that you allow two full business days (not including weekends) for your funds to arrive. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank. 

EUR SWIFT deposits can take up to five business days for your funds to arrive. We kindly ask you to please allow five full business days for the funds to arrive in your Coinmetro account. To ensure your EUR SWIFT deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.

What are the fees?

Coinmetro charges a fee of €0 for SEPA deposits and €5 for SWIFT deposits. We advise you to confirm with your bank about any potential additional charges on their end.

What if my funds haven't arrived within the specified timeframe?

If your funds haven’t arrived after the above-indicated working days, please contact our customer support team by emailing us at hello@coinmetro.com with a proof of payment document that shows the following details:

• Your sending account details and account name

• The date of transfer, amount, and currency

• The bank details where funds were sent

• If you have sent a SWIFT transfer, please ask your bank for the MT103 document.

This information will allow us to double-check with our financial operations team and banking partners.