Firstly, you'll need to head over to your Coinmetro Dashboard and click on "Deposit":
On Desktop or Browser
On the Mobile App
Now, from the dropdown menu, select the cryptocurrency you would like to deposit.
Finally, you'll be provided with a unique wallet address for the chosen cryptocurrency as well as a corresponding QR code. You can copy the wallet address by clicking the copy symbol (and tag if applicable) and then paste it into the withdrawal form of your external wallet. Alternatively, you can scan the QR code directly from the form.
Ethereum and ERC-20 Tokens
Important note - if you are depositing Ethereum or an ERC-20 token, it is important that you please ensure you carefully read the pop-up message (pictured below) before making a deposit using the ERC-20 method.
As Coinmetro uses smart contracts for Ethereum and ERC-20 token deposits, the amount of gas required is slightly higher than a typical transfer. To be sure that your transaction is successful, please set the transaction gas limit to 35,000 (55,000 for QNT/ETH/XCM). The fee difference is minimal. If your gas limit is too low, the transaction will simply be rejected by the Ethereum network. There is no risk for loss of assets caused by a too-low gas limit.
How long does it take?
Coinmetro has some of the quickest transaction times in the industry! Once your deposit has arrived, you will be notified via email by Coinmetro and also by notification on your Coinmetro account.
Can I deposit from a third party?
No, we do not accept deposits from third parties. Any deposits made in a name other than your own will be returned at your expense.
What are the fees?
There are no fees to deposit cryptocurrencies into your Coinmetro account (excluding network fees). You can find all information on our fees here.
Why have I been asked for additional information after depositing?
Our Financial Operations team review transactions once they arrive with us and occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.
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