General FAQ

Frequently asked about topics or questions

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21 articles in this collection
Written by CoinMetro

How do I deposit Euro into my CoinMetro account?

Everything you need to know to add fiat into your CoinMetro account.
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Written by CoinMetro
Updated over a week ago

Supported Cryptocurrencies

Beyond all the major digital assets like Bitcoin, Ethereum, XRP, BCH and Litecoin.
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Written by CoinMetro
Updated this week

What is PARSIQ?

What is PARSIQ and how to participate in the PRQ IEO with CoinMetro Direct.
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Written by CoinMetro
Updated over a week ago

If you did not or cannot receive e-mails

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Written by CoinMetro
Updated over a week ago

Why would my XCM balance show zero?

When the available balance in your account shows 0 XCM, is time to make sure you can trade on the platform.
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Written by CoinMetro
Updated over a week ago

What are CoinMetro's transaction fees?

Fiat and crypto fees for deposits and withdrawals.
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Written by CoinMetro
Updated over a week ago

Setup Two Factor Authentication

How to secure your CoinMetro account from unauthorized access using 2FA
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Written by CoinMetro
Updated over a week ago

Source of Wealth

Source of Wealth describes the way (or ways) in which you accumulated the money being used to fund your CoinMetro account
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Written by CoinMetro
Updated over a week ago

Do you offer a trading API?

Details on how our platform will be connected through our API.
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Written by CoinMetro
Updated this week

CoinMetro Apps for iOS & Android

Download the CoinMetro app, authorize your device, and have easy access to the CoinMetro platform.
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Written by CoinMetro
Updated over a week ago

Withdrawals missing or pending

The process for withdrawing Euro or Crypto
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Written by CoinMetro
Updated over a week ago

My camera is not working when verifying my profile

Access to the camera or issues with the selfie portion of the profile verification
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Written by CoinMetro
Updated over a week ago

Ambassador System & Referrals

Why should I become an Ambassador? And how does it work?
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Written by CoinMetro
Updated over a week ago

Utility tokens and Security tokens

What are the differences between them?
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Written by CoinMetro
Updated over a week ago

Cryptocurrency Withdrawals

How to withdraw cryptocurrencies from your CoinMetro wallet
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Written by CoinMetro
Updated this week

The CoinMetro Ambassador Program

As a CoinMetro Ambassador, you can benefit directly, with your friend as a referral, or by running a popular website!
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Written by CoinMetro
Updated over a week ago

What is leverage?

Explanation of the leverage concept in margin trading.
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Written by CoinMetro
Updated this week

Maker vs. Taker and our proposal

What is Maker and Taker in Crypto
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Written by CoinMetro
Updated this week

How do I unsubscribe from your mailing list?

How to stop recieving email notifications from CoinMetro.
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Written by CoinMetro
Updated over a week ago

Why is Profile Verification Important?

Today, every legal and transparent financial product requires some level of verification.
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Written by CoinMetro
Updated over a week ago

How do I contact CoinMetro?

Our main media channels to contact CoinMetro support and where to find the latest news.
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Written by CoinMetro
Updated over a week ago