General FAQ

Frequently asked about topics or questions

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20 articles in this collection
Written by CoinMetro

What are CoinMetro's transaction times?

Crypto transaction times and confirmations
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Written by CoinMetro
Updated this week

How is XCM used in the platform?

Understanding vaulting in the XCM ecosystem
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Written by CoinMetro
Updated over a week ago

How do I deposit fiat into my CoinMetro account?

Everything you need to know to add fiat currencies, such as EUR, USD, GBP etc., into your CoinMetro account.
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Written by CoinMetro
Updated this week

What is PARSIQ?

What is PARSIQ, the first IEO hosted on the CoinMetro Direct platform.
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Written by CoinMetro
Updated over a week ago

If you did not or cannot receive e-mails

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Written by CoinMetro
Updated over a week ago

What are CoinMetro's transaction fees?

Fiat and crypto fees for deposits and withdrawals.
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Written by CoinMetro
Updated over a week ago

Setup Two Factor Authentication

How to secure your CoinMetro account from unauthorized access using 2FA
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Written by CoinMetro
Updated over a week ago

Source of Wealth

Source of Wealth describes the way (or ways) in which you accumulated the money being used to fund your CoinMetro account
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Written by CoinMetro
Updated over a week ago

Do you offer automated trading API?

Details on how our platform is connected through our APIs.
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Written by CoinMetro
Updated over a week ago

CoinMetro Apps for iOS & Android

Download the CoinMetro app, authorize your device, and have easy access to the CoinMetro platform.
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Written by CoinMetro
Updated over a week ago

Withdrawals missing or pending

The process for withdrawing Euro or Crypto
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Written by CoinMetro
Updated over a week ago

My camera is not working when verifying my profile

Access to the camera or issues with the selfie portion of the profile verification
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Written by CoinMetro
Updated over a week ago

Affiliate Program & Referrals

Why should I become a CoinMetro affiliate? And how does it work?
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Written by CoinMetro
Updated over a week ago

Utility tokens and Security tokens

What are the differences between them?
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Written by CoinMetro
Updated over a week ago

Cryptocurrency Withdrawals

How to withdraw cryptocurrencies from your CoinMetro wallet
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Written by CoinMetro
Updated over a week ago

What is leverage?

Explanation of the leverage concept in margin trading.
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Written by CoinMetro
Updated over a week ago

How do I unsubscribe from your mailing list?

How to stop recieving email notifications from CoinMetro.
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Written by CoinMetro
Updated over a week ago

Why is Profile Verification Important?

Today, every legal and transparent financial product requires some level of verification.
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Written by CoinMetro
Updated over a week ago

Maker Fees vs Taker Fees

CoinMetro's commission for maker and taker orders, and what the difference is between the two order types.
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Written by CoinMetro
Updated over a week ago

How can I contact CoinMetro?

Our main media channels to contact CoinMetro's Customer Support and where to find the latest news.
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Written by CoinMetro
Updated this week