Profile Verification/Know Your Customer (KYC)

Compliance and Regulations

Can I assign a beneficiary to my Coinmetro account?

How to assign a beneficiary to your Coinmetro account in exceptional circumstances.

Written by CoinMetro
Updated over a week ago

Coinmetro's AML, CTF and KYC/KYT Verification Practices

How we keep everyone's funds around the exchange away from unclear or unwanted risk exposures.

Written by CoinMetro
Updated over a week ago

Profile Verification

Everything You Need to Know About Profile Verification/KYC

Find out why the profile verification process is important and our tips on getting your account verified faster.

Written by CoinMetro
Updated over a week ago

Why is Profile Verification important?

Today, every legal and transparent financial product requires some level of verification.

Written by CoinMetro
Updated over a week ago

Why do I need to complete a personal questionnaire?

In order to comply with financial regulations and laws, we now require our users to complete a personal questionnaire.

Written by CoinMetro
Updated over a week ago

What verification do I need to deposit USD?

Everything you need to know about additional verification for USD deposits and withdrawals

Written by CoinMetro
Updated over a week ago

How long does Profile Verification take?

Find out how long our verification process takes on average

Written by CoinMetro
Updated over a week ago

Why have I been asked to resubmit my documents for Profile Verification?

Everything you need to know for a smooth process when submitting your identification document for profile verification

Written by CoinMetro
Updated over a week ago

Why have I been asked to resubmit my selfie for Profile Verification?

Everything you need to know when submitting your selfie for Profile Verification.

Written by CoinMetro
Updated over a week ago

Can I submit my ID documents/selfie for Profile Verification (KYC) via live chat or email?

Trying to upload your profile verification (KYC) documents via live chat/email? Here's what you need to know...

Written by CoinMetro
Updated over a week ago

Business Accounts

What is the difference between a personal and a business account?

The difference between a personal account and a business account at Coinmetro.

Written by CoinMetro
Updated over a week ago

What verification is required when creating a business account?

Everything you need to know when creating a Coinmetro account for your business or company.

Written by CoinMetro
Updated this week

How to Create a Business/Company Account

How to open a Coinmetro account for your company or business.

Written by CoinMetro
Updated over a week ago

Address Verification

Why have I been asked to submit a Proof of Address document?

If we have reached out and asked that you provide us with proof of address, here's what you need to know...

Written by CoinMetro
Updated over a week ago

How can I update or change my residential address?

How to update your address on your Coinmetro account.

Written by CoinMetro
Updated over a week ago

How long does Address Verification take?

How long it takes on average for us to review your proof of address documents.

Written by CoinMetro
Updated over a week ago

Which documents are accepted as Proof of Address?

The documents we currently accept for proof of address.

Written by CoinMetro
Updated over a week ago