Troubleshooting

Possible technical challenges and troubleshooting

6 articles in this collection
Written by CoinMetro

How can I report a bug or technical issue?

How to make us aware of a bug or technical issue.

Written by CoinMetro
Updated over a week ago

Why am I not receiving emails from Coinmetro?

What to do if you're not receiving emails from us.

Written by CoinMetro
Updated over a week ago

Why is Coinmetro not working properly on my mobile browser?

What to do if you experience issues using Coinmetro from your mobile browser.

Written by CoinMetro
Updated over a week ago

Why won't the verification process work properly on my mobile phone or tablet?

Troubleshooting steps if you are having some technical difficulties with the verification process on your mobile device or tablet.

Written by CoinMetro
Updated over a week ago

Why is the Coinmetro mobile app not working properly?

What to do if you are having some issues using the Coinmetro mobile app.

Written by CoinMetro
Updated over a week ago

Why is my camera not working for profile verification?

What to do if you experience issues with your camera when submitting your photos for profile verification.

Written by CoinMetro
Updated over a week ago