Coinmetro FAQ

Answers to the most Frequently Asked Questions from customers

CoinMetro avatar
42 articles in this collection
Written by CoinMetro
Transactions & Fees FAQ

What are the fees on Coinmetro?

Everything you need to know about the fees at Coinmetro.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

What are the deposit times for Coinmetro's listed assets?

All the information you need to know about the deposit times for our listed assets!
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

What are the withdrawal times for Coinmetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Can I exchange fiat-to-fiat at Coinmetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know...
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

How can I export my transaction history?

How to download your transaction history statement for your Coinmetro account.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Where can I find my XRP destination tag?

How to withdraw your XRP successfully from your Coinmetro account to another exchange or wallet.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Where is my cryptocurrency deposit?

Having issues with your crypto deposit?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my cryptocurrency withdrawal?

Having some issues with your crypto withdrawal?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my EUR deposit?

Having some issues with your EUR deposit?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my EUR withdrawal?

Having issues with your EUR withdrawal?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my credit card deposit?

Having issues with your Credit/Debit Card deposit?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my USD deposit?

If you are having issues with your USD deposit, please carefully read the following...
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my USD withdrawal?

Having issues with your USD withdrawal?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my GBP deposit?

Having issues with your GBP deposit?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my GBP withdrawal?

Having issues with your GBP withdrawal?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my AUD deposit?

Having some issues with your AUD deposit?
CoinMetro avatar
Written by CoinMetro
Updated this week

Where is my AUD withdrawal?

Having issues with your AUD withdrawal?
CoinMetro avatar
Written by CoinMetro
Updated this week
Account Security & Compliance FAQ

How long does Profile Verification take?

Find out how long our verification process takes on average
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Which countries does Coinmetro support?

The countries of residence approved for business with Coinmetro
CoinMetro avatar
Written by CoinMetro
Updated this week

Which countries are not supported by Coinmetro?

The countries or states that we are unfortunately unable to provide our services to at this time.
CoinMetro avatar
Written by CoinMetro
Updated this week

Why have I been asked to resubmit my documents for Profile Verification?

Everything you need to know for a smooth process when submitting your identification document for profile verification
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

How can I close my Coinmetro account?

Thinking of closing your Coinmetro account?
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

What happens to my personal data upon account closure?

Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Why have I been asked to submit a Proof of Address document?

If we have reached out and asked that you provide us with proof of address, here's what you need to know...
CoinMetro avatar
Written by CoinMetro
Updated over a week ago

Can I assign a beneficiary to my Coinmetro account?

How to assign a beneficiary to your Coinmetro account in exceptional circumstances.
CoinMetro avatar
Written by CoinMetro
Updated over a week ago