CoinMetro FAQ

Answers to the most common questions asked by customers

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25 articles in this collection
Written by CoinMetro

How can I export my transaction history?

How to download your CSV transaction history statement for your CoinMetro account
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Written by CoinMetro
Updated yesterday

How to swap fiat-to-fiat

Looking to swap one fiat currency to another? Here's what you need to know:
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Written by CoinMetro
Updated yesterday

What are the withdrawal times for CoinMetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!
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Written by CoinMetro
Updated yesterday

What are the deposit times for CoinMetro's listed assets?

All the information you need to know about the deposit times for our listed assets!
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Written by CoinMetro
Updated yesterday

Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know
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Written by CoinMetro
Updated yesterday

What is PARSIQ?

What is PARSIQ, the first IEO hosted on the CoinMetro Direct platform.
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Written by CoinMetro
Updated yesterday

Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use
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Written by CoinMetro
Updated yesterday

Which Countries does CoinMetro Support?

Countries of residence approved for business with CoinMetro
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Written by CoinMetro
Updated yesterday

What are the fees on CoinMetro?

Everything you need to know about the fees on CoinMetro
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Written by CoinMetro
Updated yesterday

Why is the Swap Widget Disabled?

Everything you need to know if swap is disabled
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Written by CoinMetro
Updated yesterday

How do I delete my CoinMetro Account?

Thinking of closing your account? Here's everything you need to know:
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Written by CoinMetro
Updated yesterday

Can I ask Customer Support for advice on my taxes?

When it comes to asking us for advice on your taxes, here's what you need to know:
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Written by CoinMetro
Updated yesterday

Can I exchange fiat-to-fiat on CoinMetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know:
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Written by CoinMetro
Updated yesterday

Is CoinMetro hiring?

Considering applying for a career at CoinMetro? Here's what you need to know:
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Written by CoinMetro
Updated yesterday

Why is there a negative balance on my TraM allocation?

Everything you need to know about a negative balance on your TraM allocation
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Written by CoinMetro
Updated yesterday

What is SWIFT?

Everything you need to know about SWIFT transactions
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Written by CoinMetro
Updated yesterday

What is the CoinMetro Bond?

The CoinMetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.
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Written by CoinMetro
Updated yesterday

The CoinMetro Bond and Tiers

Our ecosystem makes the investing and trading experience more rewarding. Upgrade your account tier and receive a higher bond interest rate!
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Written by CoinMetro
Updated yesterday

Does CoinMetro offer telephone support?

Unfortunately, telephone support is not available on CoinMetro. Here's how you can contact us:
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Written by CoinMetro
Updated yesterday

What happens to my data upon account closure?

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Written by CoinMetro
Updated yesterday

Which cryptocurrencies are listed at CoinMetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.
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Written by CoinMetro
Updated yesterday

CoinMetro's Affiliate Program & Referrals

Why should I become a CoinMetro affiliate? How does it work?
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Written by CoinMetro
Updated yesterday

Maker Fees vs Taker Fees

CoinMetro's commission for maker and taker orders, and what the difference is between the two order types.
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Written by CoinMetro
Updated yesterday

CoinMetro Mobile Apps for iOS & Android

Everything you need to know about the CoinMetro Mobile App
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Written by CoinMetro
Updated yesterday

How to use CoinMetro's trading API?

Details on how our platform is connected through our APIs.
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Written by CoinMetro
Updated yesterday