CoinMetro FAQ

How can I export my transaction history?

How to download your CSV transaction history statement for your CoinMetro account

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How to swap fiat-to-fiat

Looking to swap one fiat currency to another? Here's what you need to know:

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What are the withdrawal times for CoinMetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!

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What are the deposit times for CoinMetro's listed assets?

All the information you need to know about the deposit times for our listed assets!

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Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know

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What is PARSIQ?

What is PARSIQ, the first IEO hosted on the CoinMetro Direct platform.

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Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use

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Which Countries does CoinMetro Support?

Countries of residence approved for business with CoinMetro

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What are the fees on CoinMetro?

Everything you need to know about the fees on CoinMetro

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Why is the Swap Widget Disabled?

Everything you need to know if swap is disabled

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How do I delete my CoinMetro Account?

Thinking of closing your account? Here's everything you need to know:

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Can I ask Customer Support for advice on my taxes?

When it comes to asking us for advice on your taxes, here's what you need to know:

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Can I exchange fiat-to-fiat on CoinMetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know:

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Is CoinMetro hiring?

Considering applying for a career at CoinMetro? Here's what you need to know:

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Why is there a negative balance on my TraM allocation?

Everything you need to know about a negative balance on your TraM allocation

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What is SWIFT?

Everything you need to know about SWIFT transactions

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What is the CoinMetro Bond?

The CoinMetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.

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The CoinMetro Bond and Tiers

Our ecosystem makes the investing and trading experience more rewarding. Upgrade your account tier and receive a higher bond interest rate!

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Does CoinMetro offer telephone support?

Unfortunately, telephone support is not available on CoinMetro. Here's how you can contact us:

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What happens to my data upon account closure?

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Which cryptocurrencies are listed at CoinMetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.

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CoinMetro's Affiliate Program & Referrals

Why should I become a CoinMetro affiliate? How does it work?

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Maker Fees vs Taker Fees

CoinMetro's commission for maker and taker orders, and what the difference is between the two order types.

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CoinMetro Mobile Apps for iOS & Android

Everything you need to know about the CoinMetro Mobile App

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How to use CoinMetro's trading API?

Details on how our platform is connected through our APIs.

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