Coinmetro FAQ

What is the Coinmetro Bond?

The Coinmetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.

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Updated over a week ago

Why is my XCM MARs bonus percentage different?

You may have noticed someone else has a different bonus percentage than you. Here's what you need to know

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Updated over a week ago

What can I do if I forgot to sign up using an affiliate link?

What to do if you recently signed up but forgot to use a friend or family member's referral link.

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Where can I find my Transaction History?

How to find your Coinmetro Transaction History.

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How can I report my Capital Gains taxes?

How to report your Capital Gains taxes.

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What are the fees on Coinmetro?

Everything you need to know about the fees on Coinmetro.

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The Ethereum Merge at Coinmetro

Everything you need to know about the Ethereum Merge and how it will affect Coinmetro.

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Updated over a week ago

What are the deposit times for Coinmetro's listed assets?

All the information you need to know about the deposit times for our listed assets!

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What are the withdrawal times for Coinmetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!

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Can I exchange fiat-to-fiat on Coinmetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know.

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Updated over a week ago

How can I export my transaction history?

How to download your transaction history statement for your Coinmetro account.

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Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use.

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Updated over a week ago

Where can I find my XRP destination tag?

How to withdraw your XRP successfully from your Coinmetro account to another exchange or wallet.

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Where is my cryptocurrency deposit?

Having issues with your crypto deposit?

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Where is my cryptocurrency withdrawal?

Having some issues with your crypto withdrawal?

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Where is my EUR deposit?

If your EUR deposit has not arrived yet, here's what you need to know.

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Where is my EUR withdrawal?

Having issues with your EUR withdrawal?

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Where is my credit card deposit?

If your credit/debit card deposit has not arrived yet, here's what you need to know.

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Where is my USD deposit?

If you are having issues with your USD deposit, please carefully read the following...

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Where is my USD withdrawal?

Not received your USD withdrawal yet? Here's what you need to know.

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Where is my GBP deposit?

If your GBP deposit has not arrived yet, here's what you need to know.

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Where is my GBP withdrawal?

If your GBP hasn't arrived yet, here's what you need to know.

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Where is my AUD deposit?

If your AUD deposit has not arrived yet, here's what you need to know.

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Where is my AUD withdrawal?

If your AUD withdrawal has not arrived yet, here's what you need to know.

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How long does Profile Verification take?

Find out how long our verification process takes on average

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Which countries does Coinmetro support?

The countries of residence approved for business with Coinmetro

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Which countries are not supported by Coinmetro?

The countries or states that we are unfortunately unable to provide our services to at this time.

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Why have I been asked to resubmit my documents for Profile Verification?

Everything you need to know for a smooth process when submitting your identification document for profile verification

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How can I close my Coinmetro account?

Thinking of closing your Coinmetro account?

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Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...

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What happens to my personal data upon account closure?

Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.

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Why have I been asked to submit a Proof of Address document?

If we have reached out and asked that you provide us with proof of address, here's what you need to know.

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Updated over a week ago

Can I assign a beneficiary to my Coinmetro account?

How to assign a beneficiary to your Coinmetro account in exceptional circumstances.

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Updated over a week ago

Why can't I allocate XCM as collateral?

Having issues using XCM as collateral on the Margin Platform? Here's what you need to know.

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Updated over a week ago

How long does it take for a limit order to fill?

Waiting for your limit order to fill? Here's what you need to know.

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Updated over a week ago

Which cryptocurrencies are listed on Coinmetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.

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Updated over a week ago

Why can't I sell XCM?

If you're having issues selling your XCM tokens, here's what you need to know.

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Updated this week

What platforms and tools does Coinmetro offer?

All of the different platforms and trading tools you can find on Coinmetro.

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Updated over a week ago

Which pairs are available on Coinmetro's Exchange Platform?

All pairs that are currently available on the Coinmetro Exchange Platform.

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Updated over a week ago

Which exchange pairs are available on Coinmetro's Margin Platform?

All exchange pairs that are currently available on the Coinmetro Margin Platform.

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Updated over a week ago

Why is the Swap Widget disabled?

Everything you need to know if the Dashboard Swap Widget is disabled

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Why is there a negative balance on my TraM?

Everything you need to know about a negative balance on your TraM allocation

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Updated over a week ago

Does Coinmetro Support NFTs?

Coinmetro does not currently support NFTs. Here's what you need to know.

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Updated over a week ago

How can I contact Coinmetro?

Having some trouble? Don't worry, we're here to help!

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Does Coinmetro offer telephone support?

Unfortunately, telephone support is not available on Coinmetro. Here's how you can contact us...

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Can I ask Customer Support for advice on my taxes?

When it comes to asking us for advice on your taxes, here's what you need to know...

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Is Coinmetro hiring?

Considering applying for a career at Coinmetro?

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Updated over a week ago

How can I change my preferred currency?

How to set the preferred currency to the fiat currency of your choice.

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Updated over a week ago