Coinmetro FAQ

What is the Coinmetro Bond?

The Coinmetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.

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Why is my XCM MARs bonus percentage different?

You may have noticed someone else has a different bonus percentage than you. Here's what you need to know

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What can I do if I forgot to sign up using an affiliate link?

What to do if you recently signed up but forgot to use a friend or family member's referral link.

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What are the fees on Coinmetro?

Everything you need to know about the fees at Coinmetro.

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What are the deposit times for Coinmetro's listed assets?

All the information you need to know about the deposit times for our listed assets!

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What are the withdrawal times for Coinmetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!

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Can I exchange fiat-to-fiat at Coinmetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know...

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How can I export my transaction history?

How to download your transaction history statement for your Coinmetro account.

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Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use.

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Where can I find my XRP destination tag?

How to withdraw your XRP successfully from your Coinmetro account to another exchange or wallet.

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Where is my cryptocurrency deposit?

Having issues with your crypto deposit?

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Where is my cryptocurrency withdrawal?

Having some issues with your crypto withdrawal?

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Where is my EUR deposit?

Having some issues with your EUR deposit?

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Where is my EUR withdrawal?

Having issues with your EUR withdrawal?

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Where is my credit card deposit?

Having issues with your Credit/Debit Card deposit?

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Where is my USD deposit?

If you are having issues with your USD deposit, please carefully read the following...

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Where is my USD withdrawal?

Having issues with your USD withdrawal?

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Where is my GBP deposit?

Having issues with your GBP deposit?

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Where is my GBP withdrawal?

Having issues with your GBP withdrawal?

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Where is my AUD deposit?

Having some issues with your AUD deposit?

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Where is my AUD withdrawal?

Having issues with your AUD withdrawal?

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How long does Profile Verification take?

Find out how long our verification process takes on average

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Which countries does Coinmetro support?

The countries of residence approved for business with Coinmetro

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Which countries are not supported by Coinmetro?

The countries or states that we are unfortunately unable to provide our services to at this time.

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Why have I been asked to resubmit my documents for Profile Verification?

Everything you need to know for a smooth process when submitting your identification document for profile verification

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How can I close my Coinmetro account?

Thinking of closing your Coinmetro account?

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Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...

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What happens to my personal data upon account closure?

Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.

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Why have I been asked to submit a Proof of Address document?

If we have reached out and asked that you provide us with proof of address, here's what you need to know...

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Can I assign a beneficiary to my Coinmetro account?

How to assign a beneficiary to your Coinmetro account in exceptional circumstances.

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Which cryptocurrencies are listed at Coinmetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.

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What platforms and tools does Coinmetro offer?

The different platforms and trading tools you can find at Coinmetro

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Which pairs are available on Coinmetro's Exchange Platform?

All pairs that are currently available on the Coinmetro Exchange Platform.

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Which exchange pairs are available on Coinmetro's Margin Platform?

All exchange pairs that are currently available on the Coinmetro Margin Platform.

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Why is the Swap Widget disabled?

Everything you need to know if the Dashboard Swap Widget is disabled

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Why is there a negative balance on my TraM?

Everything you need to know about a negative balance on your TraM allocation

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Does Coinmetro support NFT deposits?

Coinmetro does not currently support NFTs. Here's what you need to know.

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How can I contact Coinmetro?

Having some trouble? Don't worry, we're here to help!

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Does Coinmetro offer telephone support?

Unfortunately, telephone support is not available on Coinmetro. Here's how you can contact us...

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Can I ask Customer Support for advice on my taxes?

When it comes to asking us for advice on your taxes, here's what you need to know...

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Is Coinmetro hiring?

Considering applying for a career at Coinmetro?

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How can I change my preferred currency?

How to set the preferred currency to the fiat currency of your choice.

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