Coinmetro FAQ

Answers to the most Frequently Asked Questions from customers

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48 articles in this collection
Written by CoinMetro
Transactions & Fees FAQ

Where can I find my Transaction History?

How to find your Coinmetro Transaction History.
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Written by CoinMetro
Updated over a week ago

How can I report my Capital Gains taxes?

How to report your Capital Gains taxes.
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Written by CoinMetro
Updated over a week ago

What are the fees on Coinmetro?

Everything you need to know about the fees on Coinmetro.
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Written by CoinMetro
Updated over a week ago

The Ethereum Merge at Coinmetro

Everything you need to know about the Ethereum Merge and how it will affect Coinmetro.
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Written by CoinMetro
Updated over a week ago

What are the deposit times for Coinmetro's listed assets?

All the information you need to know about the deposit times for our listed assets!
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Written by CoinMetro
Updated over a week ago

What are the withdrawal times for Coinmetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!
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Written by CoinMetro
Updated over a week ago

Can I exchange fiat-to-fiat on Coinmetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know.
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Written by CoinMetro
Updated over a week ago

How can I export my transaction history?

How to download your transaction history statement for your Coinmetro account.
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Written by CoinMetro
Updated over a week ago

Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use.
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Written by CoinMetro
Updated over a week ago

Where can I find my XRP destination tag?

How to withdraw your XRP successfully from your Coinmetro account to another exchange or wallet.
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Written by CoinMetro
Updated over a week ago

Where is my cryptocurrency deposit?

Having issues with your crypto deposit?
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Written by CoinMetro
Updated over a week ago

Where is my cryptocurrency withdrawal?

Having some issues with your crypto withdrawal?
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Written by CoinMetro
Updated over a week ago

Where is my EUR deposit?

If your EUR deposit has not arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my EUR withdrawal?

Having issues with your EUR withdrawal?
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Written by CoinMetro
Updated over a week ago

Where is my credit card deposit?

If your credit/debit card deposit has not arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my USD deposit?

If you are having issues with your USD deposit, please carefully read the following...
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Written by CoinMetro
Updated over a week ago

Where is my USD withdrawal?

Not received your USD withdrawal yet? Here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my GBP deposit?

If your GBP deposit has not arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my GBP withdrawal?

If your GBP hasn't arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my AUD deposit?

If your AUD deposit has not arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Where is my AUD withdrawal?

If your AUD withdrawal has not arrived yet, here's what you need to know.
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Written by CoinMetro
Updated over a week ago
Account Security & Compliance FAQ

How long does Profile Verification take?

Find out how long our verification process takes on average
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Written by CoinMetro
Updated over a week ago

Which countries does Coinmetro support?

The countries of residence approved for business with Coinmetro
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Written by CoinMetro
Updated over a week ago

Which countries are not supported by Coinmetro?

The countries or states that we are unfortunately unable to provide our services to at this time.
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Written by CoinMetro
Updated over a week ago

Why have I been asked to resubmit my documents for Profile Verification?

Everything you need to know for a smooth process when submitting your identification document for profile verification
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Written by CoinMetro
Updated over a week ago

How can I close my Coinmetro account?

Thinking of closing your Coinmetro account?
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Written by CoinMetro
Updated over a week ago

Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...
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Written by CoinMetro
Updated over a week ago

What happens to my personal data upon account closure?

Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.
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Written by CoinMetro
Updated over a week ago

Why have I been asked to submit a Proof of Address document?

If we have reached out and asked that you provide us with proof of address, here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Can I assign a beneficiary to my Coinmetro account?

How to assign a beneficiary to your Coinmetro account in exceptional circumstances.
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Written by CoinMetro
Updated over a week ago
Crypto & Trading Platforms FAQ

Why can't I allocate XCM as collateral?

Having issues using XCM as collateral on the Margin Platform? Here's what you need to know.
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Written by CoinMetro
Updated over a week ago

How long does it take for a limit order to fill?

Waiting for your limit order to fill? Here's what you need to know.
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Written by CoinMetro
Updated over a week ago

Which cryptocurrencies are listed on Coinmetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.
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Written by CoinMetro
Updated over a week ago

Why can't I sell XCM?

If you're having issues selling your XCM tokens, here's what you need to know.
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Written by CoinMetro
Updated this week

What platforms and tools does Coinmetro offer?

All of the different platforms and trading tools you can find on Coinmetro.
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Written by CoinMetro
Updated over a week ago

Which pairs are available on Coinmetro's Exchange Platform?

All pairs that are currently available on the Coinmetro Exchange Platform.
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Written by CoinMetro
Updated over a week ago

Which exchange pairs are available on Coinmetro's Margin Platform?

All exchange pairs that are currently available on the Coinmetro Margin Platform.
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Written by CoinMetro
Updated over a week ago

Why is the Swap Widget disabled?

Everything you need to know if the Dashboard Swap Widget is disabled
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Written by CoinMetro
Updated over a week ago

Why is there a negative balance on my TraM?

Everything you need to know about a negative balance on your TraM allocation
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Written by CoinMetro
Updated over a week ago

Does Coinmetro Support NFTs?

Coinmetro does not currently support NFTs. Here's what you need to know.
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Written by CoinMetro
Updated over a week ago