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Coinmetro FAQ
Coinmetro FAQ
Answers to the most Frequently Asked Questions from customers
28 articles in this collection
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CoinMetro
XCM, Earn & Staking FAQ
What is the Coinmetro Bond?
The Coinmetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.
Written by
CoinMetro
Updated over a week ago
What can I do if I forgot to sign up using an affiliate link?
What to do if you recently signed up but forgot to use a friend or family member's referral link.
Written by
CoinMetro
Updated over a week ago
The Coinmetro Bond and Tiers
Our ecosystem makes the investing and trading experience more rewarding. Upgrade your account tier and receive a higher bond interest rate!
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CoinMetro
Updated over a week ago
Coinmetro's Affiliate Program & Referrals
How to become a Coinmetro affiliate!
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CoinMetro
Updated over a week ago
Why is my XCM MARs bonus percentage different?
You may have noticed someone else has a different bonus percentage than you. Here's what you need to know
Written by
CoinMetro
Updated over a week ago
Transactions & Fees FAQ
How can I sell my shares, equities or bonds?
How to sell your equities, shares or bonds that you purchased on the Coinmetro platform.
Written by
CoinMetro
Updated over a week ago
What are the fees on Coinmetro?
Everything you need to know about the fees at Coinmetro.
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CoinMetro
Updated over a week ago
Can I exchange fiat-to-fiat at Coinmetro?
Trying to make a fiat-to-fiat transaction? Here's what you need to know...
Written by
CoinMetro
Updated over a week ago
Maker Fees vs Taker Fees
Coinmetro's commission for maker and taker orders, and what the difference is between the two order types.
Written by
CoinMetro
Updated over a week ago
What are the withdrawal times for Coinmetro's listed assets?
All the information you need to know about the withdrawal times for our listed assets!
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CoinMetro
Updated over a week ago
What are the deposit times for Coinmetro's listed assets?
All the information you need to know about the deposit times for our listed assets!
Written by
CoinMetro
Updated over a week ago
What is SWIFT?
Everything you need to know about SWIFT transactions.
Written by
CoinMetro
Updated over a week ago
Why are my funds unavailable?
Everything you need to know if all or some of your account balance is not available for use.
Written by
CoinMetro
Updated over a week ago
How can I export my transaction history?
How to download your transaction history statement for your Coinmetro account.
Written by
CoinMetro
Updated over a week ago
Account Security & Compliance FAQ
What happens to my personal data upon account closure?
Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.
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CoinMetro
Updated over a week ago
Which countries are not supported by Coinmetro?
The countries or states that we are unfortunately unable to provide our services to at this time.
Written by
CoinMetro
Updated over a week ago
Why has my account been suspended?
If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...
Written by
CoinMetro
Updated over a week ago
How can I delete my Coinmetro account?
Thinking of closing your Coinmetro account?
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CoinMetro
Updated over a week ago
Which countries does Coinmetro support?
The countries of residence approved for business with Coinmetro
Written by
CoinMetro
Updated over a week ago
Crypto & Trading Platforms FAQ
Why is there a negative balance on my TraM?
Everything you need to know about a negative balance on your TraM allocation
Written by
CoinMetro
Updated over a week ago
Why is the Swap Widget disabled?
Everything you need to know if the Dashboard Swap Widget is disabled
Written by
CoinMetro
Updated over a week ago
Which cryptocurrencies are listed at Coinmetro?
Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.
Written by
CoinMetro
Updated over a week ago
How to Use Coinmetro's Trading API
Details on how our platform is connected through our APIs.
Written by
CoinMetro
Updated over a week ago
Technical & Support FAQ
Is Coinmetro hiring?
Considering applying for a career at Coinmetro?
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CoinMetro
Updated over a week ago
How can I change my preferred currency?
How to set the preferred currency to the fiat currency of your choice.
Written by
CoinMetro
Updated over a week ago
Can I ask Customer Support for advice on my taxes?
When it comes to asking us for advice on your taxes, here's what you need to know...
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CoinMetro
Updated over a week ago
Coinmetro Mobile Apps for iOS & Android
How to download the Coinmetro Mobile App.
Written by
CoinMetro
Updated over a week ago
Does Coinmetro offer telephone support?
Unfortunately, telephone support is not available on Coinmetro. Here's how you can contact us...
Written by
CoinMetro
Updated over a week ago