Coinmetro FAQ | Coinmetro Help Center

XCM, Earn & Staking FAQ

What is the Coinmetro Bond?

The Coinmetro Bond is a way to earn daily interest that can be converted into equity-like tokens or XCM after a period of two years.

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What can I do if I forgot to sign up using an affiliate link?

What to do if you recently signed up but forgot to use a friend or family member's referral link.

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The Coinmetro Bond and Tiers

Our ecosystem makes the investing and trading experience more rewarding. Upgrade your account tier and receive a higher bond interest rate!

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Coinmetro's Affiliate Program & Referrals

How to become a Coinmetro affiliate!

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Why is my XCM MARs bonus percentage different?

You may have noticed someone else has a different bonus percentage than you. Here's what you need to know

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Transactions & Fees FAQ

How can I sell my shares, equities or bonds?

How to sell your equities, shares or bonds that you purchased on the Coinmetro platform.

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What are the fees on Coinmetro?

Everything you need to know about the fees at Coinmetro.

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Can I exchange fiat-to-fiat at Coinmetro?

Trying to make a fiat-to-fiat transaction? Here's what you need to know...

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Maker Fees vs Taker Fees

Coinmetro's commission for maker and taker orders, and what the difference is between the two order types.

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What are the withdrawal times for Coinmetro's listed assets?

All the information you need to know about the withdrawal times for our listed assets!

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What are the deposit times for Coinmetro's listed assets?

All the information you need to know about the deposit times for our listed assets!

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What is SWIFT?

Everything you need to know about SWIFT transactions.

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Why are my funds unavailable?

Everything you need to know if all or some of your account balance is not available for use.

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How can I export my transaction history?

How to download your transaction history statement for your Coinmetro account.

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Account Security & Compliance FAQ

What happens to my personal data upon account closure?

Everything you need to know when it comes to your personal data upon closure of your Coinmetro account.

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Which countries are not supported by Coinmetro?

The countries or states that we are unfortunately unable to provide our services to at this time.

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Why has my account been suspended?

If you receive the message "Access to your account has been suspended" when trying to log into your account, here's what you need to know...

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How can I delete my Coinmetro account?

Thinking of closing your Coinmetro account?

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Which countries does Coinmetro support?

The countries of residence approved for business with Coinmetro

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Crypto & Trading Platforms FAQ

Why is there a negative balance on my TraM?

Everything you need to know about a negative balance on your TraM allocation

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Why is the Swap Widget disabled?

Everything you need to know if the Dashboard Swap Widget is disabled

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Which cryptocurrencies are listed at Coinmetro?

Listings including and beyond all the major digital assets like Bitcoin, Ethereum, Ripple, and Litecoin.

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How to Use Coinmetro's Trading API

Details on how our platform is connected through our APIs.

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Technical & Support FAQ

Is Coinmetro hiring?

Considering applying for a career at Coinmetro?

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How can I change my preferred currency?

How to set the preferred currency to the fiat currency of your choice.

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Can I ask Customer Support for advice on my taxes?

When it comes to asking us for advice on your taxes, here's what you need to know...

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Coinmetro Mobile Apps for iOS & Android

How to download the Coinmetro Mobile App.

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Does Coinmetro offer telephone support?

Unfortunately, telephone support is not available on Coinmetro. Here's how you can contact us...

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