If you are experiencing some technical issues when trying to submit your documents for profile verification, here are some troubleshooting steps that may be helpful for you.

For the Coinmetro iOS/iPhone App

For certain iOS/iPhone devices, the following method may work:

  1. Close the Coinmetro App

  2. Go to your phone Settings > General > iPhone Storage

  3. Select the Coinmetro app

  4. Click on 'Offload App'

  5. Reinstall and log into the Coinmetro app again.

If the above method did not work, please delete the app and reinstall it again.

For the Coinmetro Android App (Samsung, Huawei, Google Pixel etc.)

  1. Go to Settings > Device Care

  2. Click Optimise now. Once complete, tap Done.

Should the above method fail, please try the following:

  1. Go to Settings > Apps

  2. Select the Coinmetro App > Storage

  3. Click on Clear Cache

  4. Re-open the Coinmetro App, log in and try again.

What if none of the above steps works for me?

Should the above steps fail regardless of which device you are using, we would advise you to please try using another device.

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