As Coinmetro is a regulated exchange, sometimes we are required to carry out additional checks on transactions due to legal and regulatory requirements. This is to protect both ourselves and you from malicious activities.

Occasionally, when you make a deposit via a credit or debit card, for security purposes we may reach out to you via email to request a PDF card/bank statement where we can see your full name, bank details and the transaction to Coinmetro. This is so that we can verify where the deposit came from, and for your safety.

Please note that unfortunately, we cannot process your deposit until your statement has been received and reviewed by our team.

We apologise for any inconvenience this may cause you, and we hope you can understand.

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