As Coinmetro is a licensed and regulated exchange, sometimes we are required to carry out additional due diligence checks on transactions due to legal and regulatory requirements. This is to protect our users from and prevent money laundering, fraud, and other malicious activities.
Occasionally, when you make a deposit via a credit or debit card, for security purposes we may reach out to you via email to request a PDF card/bank statement where we can see your full name, bank details and the transaction to Coinmetro. This is so that we can verify where the deposit came from, and for your safety.
Please note that unfortunately, we cannot process your deposit until an acceptable statement has been received and reviewed by our team.