As Coinmetro is a regulated and secure cryptocurrency exchange, occasionally we need to take additional verification steps such as requesting a valid proof of address document.

All documents provided must be in your name and include your residential address. We unfortunately cannot accept documents addressed to a PO box.

The documents that we currently accept as valid proof of address are as follows:

  • bank statements dated within the past 3 months and that cover at least a one-month period (in some cases, a statement that covers at least a three-month period)

  • utility bills dated within the past 3 months and that cover at least a one-month period (in some cases, a bill that covers at least a three-month period)

  • an income tax letter dated within the past year

  • an active lease/rent agreement

  • a living permit.

Tips to ensure your document is acceptable:

  • Ensure the whole document can be seen in your submission. If you're taking a photo, ensure that all four corners of the page can be seen. If submitting a PDF document, ensure that the whole document is submitted.

  • Ensure that all information on the document is visible. There should be no evidence of watermarks or manipulation; don't cross out any information or draw on the document.

  • Ensure that the name and address on the document match the name and address you submitted.

  • If submitting a bank statement, ensure that your full transaction history for the month (or three months in some cases) can be seen. This is so that we can verify the legitimacy of your document.

You can upload your documents via the link below.

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