At times, you may experience some issues using Coinmetro on a mobile browser such as taking a long time to load, the browser app crashing, or not loading at all.

Here are some troubleshooting steps that may be helpful for you, depending on the browser you are using:

For Mobile Browsers on iOS (iPhone)

  1. Open your phone Settings

  2. Click on iPhone Storage

  3. Find the relevant browser

  4. Click on Website Data > Remove All Website Data

  5. Open the Browser app, head to coinmetro.com and try again.

For Mobile Browsers on Android Mobile Devices (Samsung, Huawei, Google Pixel etc.)

  1. Go to Settings > Device Care

  2. Click Optimise now. Once complete, tap Done.

Should the above method fail, please try the following:

  1. Go to Settings > Apps

  2. Select the relevant Browser App > Storage

  3. Click on Clear Cache

  4. Re-open the Browser, login and try again.

What if none of the above steps work for me?

Should the above steps fail regardless of which device you are using, we would advise you to please try using another device.

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