At times, you may experience some issues using Coinmetro on the mobile app - such as taking a long time to load, the app crashing, or not opening at all.

Here are some troubleshooting steps that may be helpful for you, depending on the device you are using:


For the Coinmetro iOS/iPhone App:

For certain iOS/iPhone devices, the following method may work:

  1. Close the Coinmetro App;

  2. Go to your phone Settings > General > iPhone Storage;

  3. Select the Coinmetro app;

  4. Next to Cache, click on Clear > ok.

If the above method is not available for you, please try the following:

  1. Close the Coinmetro App;

  2. Go to your phone Settings > General > iPhone Storage;

  3. Select the Coinmetro App;

  4. Click on Delete App, then reinstall and try again.


For the Coinmetro Android App (Samsung, Huawei, Google Pixel etc.)

  1. Go to Settings > Device Care;

  2. Click Optimise now. Once complete, tap Done.

Should the above method fail, please try the following:

  1. Go to Settings > Apps;

  2. Select the Coinmetro App > Storage

  3. Click on Clear Cache;

  4. Re-open the Coinmetro App, log in and try again.


What if none of the above steps works for me?

Should the above steps fail regardless of which device you are using, we would advise you to please try using another device.

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