As part of our value and requirements as a regulated and licensed cryptocurrency exchange, we now require our users to complete a personal questionnaire so that we can capture some information about their usage of our platform.

When completing verification for your account, you will be required to provide us with information about:

  • your background information (ethnicity, residence etc.),

  • your employment status and occupation,

  • your monthly/yearly earnings,

  • your expected activity on Coinmetro,

  • the owner of the account.

This information is vital in order for us to comply with Anti-Money Laundering laws and regulations.

Please be informed that if you are an existing user, your account may become limited if you have not completed the form. Your account will be enabled again once the questionnaire has been completed. For new users, completing the questionnaire is required before deposits, trading, and withdrawals are enabled for your account.

We apologise for any confusion or inconvenience this may cause. We pride ourselves on being a compliant, regulated and secure cryptocurrency exchange, and the safety of users is our top priority.

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