If you are receiving the message "Access to your account has been suspended" when trying to log into your account, and you do not have a duplicate account, this means that after reviewing all documentation you have provided, we are unfortunately unable to provide our services to you.

Please note there are a variety of reasons we may not be able to provide our services.

Due to standards in the financial industry, we do not disclose the specific reason for account closure; however, you can review CoinMetro's Terms of Use for common situations.

Please accept our apologies for any inconvenience, and we hope that you find an alternative to your crypto trading needs.

Duplicate Accounts

If you have created more than one CoinMetro account, please log in with your other credentials. Your account may have been suspended because you already have an active account.

It is against the CoinMetro Terms of Use to create more than one CoinMetro account (excluding business accounts).

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