It's important to stay safe online. Here are some handy tips to ensure that you stay safe when using your Coinmetro account.

  • Never create an account on behalf of someone else. This goes against the terms and conditions of Coinmetro and will lead to your account getting banned and possibly legal action.

  • Never share your login credentials with anyone for any reason. It is against the terms and conditions of the platform to allow the use of your account by a 3rd party.

  • Never send or share photos of your ID documents with people you do not trust. Identity theft is a common crime online and should be avoided. If in doubt, do not hand over the documents.

  • Never trust anyone that offers to help you with trading tips by gaining access to your account. Any trading advice can be shared and never share your log in details for your Coinmetro account.

Handing over personal information and/or access to your Coinmetro account to third persons is a violation of the AML law and of the Terms of Service of Coinmetro. If you have given access to your account to a third person, Coinmetro is not liable for any financial or other loss you may incur as a result.

If you have reason to believe your personal information, ID document, photo, or access to your Coinmetro account has been breached by a third person, please contact our support team immediately either by our 24/7 live chat or via email at

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