When it comes to depositing GBP via Faster Payments, or EUR via SEPA, it is vital that you add the bank account details from the sending bank account onto your deposit form. This will allow our finance team to assign the funds to your CoinMetro account.
Firstly, you will need to head over to your CoinMetro dashboard, then select Deposit.
You will then need to select your deposit method, input your account number and click the confirm button to save.
Before depositing via EUR via SEPA Bank Transfer, you will be presented with the following form to add your IBAN before you are presented with the CoinMetro bank details to send your funds to.
GBP Faster Payments
Before depositing GBP via Faster Payments, you will be presented with the following form to enter your account number and sort code before you are presented with the CoinMetro bank details to send your funds to.
If you have made already made a deposit and have not entered your IBAN, please add this immediately and let Customer Support know once you have done so. We can then let our finance team know, and ensure the team credit the funds to you.