If you are withdrawing your KDA from another exchange, we strongly advise withdrawing to an external wallet such as Chainweaver or Zelcore first, then withdrawing from the wallet to CoinMetro.

Firstly, when depositing KDA into your CoinMetro account, you will need to find your KDA deposit address. You can find this by heading to your CoinMetro Dashboard, selecting Deposit, and then KDA - Kadena.

You will need to enter your account number or TXBUILDER info into the withdrawal form on the external wallet.

On the CoinMetro deposit form, you will see that you have the option to either copy your account number (KDA deposit address) or to copy TXBUILDER:

When doing this, you are copying your account name (KDA deposit address), your public key, and also the Chain ID.

Once pasted, it should look like this:

{ "account": "XXX", "keyset": { "pred": "keys-all", "keys": [ "XXX" ] }, "chain": "X" }

Where the external wallet/exchange asks for your withdrawal address, please input the 24-character sequence after "account".

Where it asks for your PublicKey, please input the 64-character sequence after "keys".

You can deposit KDA using any one of the 20 Kadena Chains.

We strongly advise firstly sending a small amount of KDA to ensure that the transaction is successful.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.

Alternatively, feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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