Before you initiate a deposit on the CoinMetro platform, please ensure that the token is supported on our platform. You can see our list of supported assets here.

If you have deposited an asset that is not supported by CoinMetro, please note that fund retrieval may not be possible in some cases, and your funds may be permanently lost. Please ensure you follow all instructions and warnings when depositing cryptocurrencies.

You can find out Help Center Article on how to deposit cryptocurrencies here.

If you are having other issues with your cryptocurrency deposit, you can visit our Help Center Article 'Where is my cryptocurrency deposit?' here.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.

Alternatively, feel free to also email us at - we will respond within minutes!

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