When it comes to depositing and withdrawing cryptocurrencies, it is vital to ensure this is sent to the correct address.

If you have deposited with an incorrect or missing address, tag, or memo, please contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

Please ensure you double-check your deposit/withdrawal address before confirming the transaction, and ensure the token is sent on the correct network.

You can ensure the deposit address is correct by ensuring you follow all instructions on this Help Center Article.

If you are having other issues with your cryptocurrency deposit, you can visit our Help Center Article 'Where is my cryptocurrency deposit?' here.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.

Alternatively, feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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